April 15, 2013 • By Ann Ruckstuhl
I recently had the pleasure of speaking at a roundtable event hosted by CRM Magazine on the topic “How To Build A Multichannel Support Environment.” During this time, my fellow participants, Voxeo, Angel, Nuance, and I discussed the need for brands to address their customers across all of their preferred communications channels, as well as… Read More »
March 18, 2013 • By Ann Ruckstuhl
It’s been said that what you see and hear depends a great deal on where you’re standing. In customer service, there are three players involved – the agent, customer and brand. As the provider of the first integrated, multichannel desktop, it’s essential to examine these three perspectives to better understand the state of customer service… Read More »
March 05, 2013 • By Ann Ruckstuhl
It was once said, the difference between ordinary and extraordinary is that little extra. This saying holds true when it comes to the new era of customer service we’ve entered into. The other day, I ran across an article on Information Management’s website that harkened me back to an issue we were addressing last year…. Read More »
February 19, 2013 • By Maynard Webb
I’m convinced this is one of the most exciting times in the history of work – and one of the best times for anyone to enter the workforce. The old ways of working, which may have led previous generations to success, no longer guarantee the same results. The world is changing. How we work in… Read More »
January 30, 2013 • By Marty Beard
This week’s breakthrough announcement of LiveOps Engage reminds me of an interesting article I recently came across on LinkedIn by Geoffrey Moore, high-technology author, speaker and consultant. Moore discusses the new word that will dominate business dialog – engagement. Engagement is an action that today’s consumers are demanding, brands are looking to monetize and digital… Read More »
January 17, 2013 • By Ann Ruckstuhl
We are honored to be nominated as a finalist for the Network Computing Awards 2013 in the category of Contact Centre Product of the Year! Now, we’re asking for your help to bring us through to the finish line! That’s right, the winner is determined by people’s choice. We hope you’ll take a few minutes… Read More »
December 11, 2012 • By Marty Beard
As we enter into a season of celebration and giving, we believe that every small act of kindness can make a big difference. That’s why Team LiveOps and the LiveOps Foundation have teamed up to support Coats for Kids and Second Harvest Food Bank to help make a difference in our community. Will you join… Read More »
December 06, 2012 • By Vasili Triant
How many times in the past year have you raved about the business benefits of the cloud? Are you interested in helping IT decision makers take their organizations to the cloud? You’re not alone. According to a recent report by market intelligence firm IDC, the rapid evolution of cloud services along with growing awareness about… Read More »
November 27, 2012 • By Ann Ruckstuhl
We’re partnering with Second Harvest Food Bank this holiday season to empower our social networks to help families in need. By participating in the Cyber Monday/Giving Tuesday Challenge, you can generate much needed meals for Second Harvest to give to our neighbors and help end local hunger. As if the joy of giving isn’t reason enough… Read More »
October 02, 2012 • By Marty Beard
Earlier this year, the Minister for the Cabinet Office, Francis Maude, launched the United Kingdom’s Civil Service Reform Plan in which “digital by default” is a central theme for making public services more efficient by 2014. We’re honored to be a part of enabling this change. Technology from LiveOps has played a key role in… Read More »
