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Healthcare customer service teams operate in an environment where every interaction can carry compliance implications.  Agents may be helping patients schedule appointments, answering questions about benefits, supporting members with claims, or navigating other...

Every month, we recognize a standout individual who provides services through Liveops and demonstrates exceptional dedication, consistency, and professionalism.  This month, we’re proud to celebrate Teresa, the newest Agent of the Month.  Teresa has earned...

For the first time in years, there’s encouraging news about customer experience.  CCW Digital’s CX in 2030 Market Study found that 45% of consumers believe customer service improved over the past year, compared...

If you’re looking for a way to work from home while helping people navigate important healthcare needs, remote patient support jobs could be a great fit.  Healthcare organizations rely on customer service professionals...

For years, global customer experience strategies often grew market by market. One partner handled one geography, another supported a specific language, and another was brought in to add capacity...

For the past several years, much of the conversation around AI in customer service has centered on the copilot: technology that works alongside agents to surface information, summarize conversations,...

Customer experience is finally moving in the right direction. But customers are making it clear that progress alone isn’t enough.  CCW Digital’s CX in 2030 Market Study, based on its May 2026...

AI has moved from an experimental technology to a central part of customer experience strategy. Organizations are investing in automation, intelligent self-service, and increasingly autonomous AI agents with the expectation that these...

For property and casualty insurance providers, customer demand rarely follows a predictable path. Severe weather, catastrophe events, accident spikes, and shifting claims activity can place sudden pressure on customer...