LiveOps Blog | Cloud Contact Center Industry Updates

Good Service Makes Good Business Sense

June 18, 2013 • By Marty Beard

IRCE and the Retail Pivot Point

June 05, 2013 • By Marty Beard

The biggest challenge (and opportunity) that retailers face today may just fit in the palm of their hands – The Smartphone. The challenge we see is two-fold: There are more than one billion smartphone users worldwide demanding an m-commerce experience and service that rivals what they’d get in person, but there is a shocking lack… Read More »

LiveOps Named OnDemand Top 100 Private Company for Third Consecutive Year

May 21, 2013 • By Marty Beard

What major problem is your company trying to solve? Is the market ready for you? Are you gaining traction? These were the questions buzzing around the networking launch party for OnDemand 2013 last night in Palo Alto. Each year, this two-day event draws some of the brightest minds and top entrepreneurs to discuss and debate… Read More »

Say Goodbye to Alt-Tab Hell; Welcome the Social, Multichannel Support Environment

April 15, 2013 • By Ann Ruckstuhl

I recently had the pleasure of speaking at a roundtable event hosted by CRM Magazine on the topic “How To Build A Multichannel Support Environment.” During this time, my fellow participants, Voxeo, Angel, Nuance, and I discussed the need for brands to address their customers across all of their preferred communications channels, as well as… Read More »

The State of Multichannel Customer Service: The View from Where We’re Standing

March 18, 2013 • By Ann Ruckstuhl

It’s been said that what you see and hear depends a great deal on where you’re standing. In customer service, there are three players involved – the agent, customer and brand. As the provider of the first integrated, multichannel desktop, it’s essential to examine these three perspectives to better understand the state of customer service… Read More »

Add a Little “Extraordinary” to Customer Service: Going Beyond Social Media Monitoring

March 05, 2013 • By Ann Ruckstuhl

It was once said, the difference between ordinary and extraordinary is that little extra. This saying holds true when it comes to the new era of customer service we’ve entered into. The other day, I ran across an article on Information Management’s website that harkened me back to an issue we were addressing last year…. Read More »

Rebooting Work in the Cloud

February 19, 2013 • By Maynard Webb

I’m convinced this is one of the most exciting times in the history of work – and one of the best times for anyone to enter the workforce. The old ways of working, which may have led previous generations to success, no longer guarantee the same results. The world is changing. How we work in… Read More »

Engagement Is “All The Buzz” In 2013, Starting With LiveOps Engage

January 30, 2013 • By Marty Beard

This week’s breakthrough announcement of LiveOps Engage reminds me of an interesting article I recently came across on LinkedIn by Geoffrey Moore, high-technology author, speaker and consultant. Moore discusses the new word that will dominate business dialog – engagement. Engagement is an action that today’s consumers are demanding, brands are looking to monetize and digital… Read More »

LiveOps Finalist for Network Computing Awards’ Contact Centre Product of the Year

January 17, 2013 • By Ann Ruckstuhl

We are honored to be nominated as a finalist for the Network Computing Awards 2013 in the category of Contact Centre Product of the Year! Now, we’re asking for your help to bring us through to the finish line! That’s right, the winner is determined by people’s choice. We hope you’ll take a few minutes… Read More »

Give Back with LiveOps This Holiday Season

December 11, 2012 • By Marty Beard

As we enter into a season of celebration and giving, we believe that every small act of kindness can make a big difference. That’s why Team LiveOps and the LiveOps Foundation have teamed up to support Coats for Kids and Second Harvest Food Bank to help make a difference in our community. Will you join… Read More »