Maynard Webb, CEO

I am pleased to share that salesforce.com recently went live with LiveOps On-Demand Contact Center platform in Japan, Australia and the U.S.  (Europe will be added soon too.)  It may be no surprise that salesforce.com “walks the talk” by running their Global Customer Support organization in the cloud, but the results and the reaction from customers is certainly worth attention.

LiveOps’ solution is tightly integrated with salesforce.com’s Service Cloud, so when a customer calls, the CTI capability pops up on the CSR desktop and the customer support representative knows right away who is calling. (more…)