Solving the Dilbert Paradox: Be the CEO of Your Domain
Recently I was invited to the Aspen Institute Communications and Society Program Roundtable on Talent Development, where the theme was Solving the Dilbert Paradox. The paradox, in a nutshell, is that while managers claim that their highest priority is the selection, retention and satisfaction of high-quality employees, many of the most talented contributors feel under-appreciated and under-utilized. And those who are the most passionate about what they do often end up being the most frustrated and dissatisfied with their jobs.
After comparing notes with colleagues at the meeting, I remain excited and proud of the innovative approach that LiveOps takes in engaging with the community of 20,000 independent contractors and how our business model helps drive success. LiveOps has gathered a community of driven entrepreneurs who are striving towards a successful home business, with an infrastructure in place to allow those who want to work more hours and get more certification on specific industries or products to thrive at their own pace, within their own schedules. This approach of giving each independent business owner, in this large, highly-distributed workforce a sense of ownership, and recognizing that each independent agent is the CEO of his or her own domain, fosters commitment, pride, dedication and loyalty that ultimately benefits the LiveOps customer.
I was also inspired by what I heard at the Roundtable gathering. There were some excellent ideas posited about how to grow a stronger sense of community for the 20,000 independent contractors, and what LiveOps can do as a company to continue to build an environment that fosters that sense of growth and success. Based on the ideas shared, I am already taking actions to develop programs for the LiveOps community of independent contractors that further incent and inspire top performing businesses, to allow opportunities for independent contractors to compare notes and share knowledge, and to give these knowledge seeking entrepreneurs more direct opportunities to hear directly from LiveOps leadership through gatherings like forums and town hall meetings.
At the end of the day, this Roundtable meeting supported the notion that is a passion at LiveOps: empowering a workforce to work. Recognizing and respecting the fact that people want to get things done and be and feel successful lets LiveOps stay out of that Dilbert Paradox and empowers 20,000 individual independent contractors to continue to be their own CEOs.
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