Flowers and Mother’s Day go hand-in-hand. But celebrating so many moms on a single day can create an overwhelming spike in demand for a flower company. So when one of the largest online flower retailers came to LiveOps again this year to handle calls for the flower-heavy holiday, we understood the challenge.
In addition to the huge call volume that comes in every year, the other thing we can count on is that our community of independent agents loves this opportunity and can’t wait to start taking calls for the occasion. As we have done previously, we created a special community of agents focused on this specific retailer. (more…)
“Truly tested” is a phrase I don’t throw around lightly. But LiveOps’ decade of experience in managing a cloud-based workforce amounts to a virtual lifetime in our increasingly digital world, making LiveOps’ platform one of the only “truly tested” cloud-based contact centers in the industry.
Sifting through the moving parts of a contact center can be daunting but we’ve weathered enough storms at LiveOps to know what to look for. In an industry where needs change quickly, experience matters.
Here are five key questions to ask when deciding to migrate to a cloud contact center provider. (more…)
In a recent Harvard Business Review story by Emily Nagle Green, called “Leading Anywhere,” Greene examined the changing nature of our digital world. In an “anywhere” world, where smart phones and Wi-Fi abound, location becomes irrelevant, and our digital connections keep us plugged in from virtually any location on the planet.
The nature of work, she argues, will inevitably change as a result – and leadership tactics will need to change as well. (more…)