Some Thought-Starters on Social Customer Service

Eric Salas, Product Marketing

Eric Salas, Director, Product Marketing

Just last Thursday, we were at the Cloudforce event in San Francisco listening to Marc Benioff ask an audience of 17,000 people, “how does your enterprise bridge the social divide?” Well, the week has definitely flown by very quickly, but here at LiveOps we continue to have conversations around this topic. We are passionate about learning more and sharing ideas to help companies become social enterprises. More specifically, how can we help guide companies as they look for ways to bridge their contact center to their customers via social and mobile channels?

Below are some recent articles and blog posts I came across this past week that you might find useful on the topic of social customer service. I’ll be back soon to share some more!

Eric Salas

Director, Product Marketing

10 reasons why customer service has failed to wake up to social

econsultancy.com3/14/12

Stop Making Mistakes with “Social Media Mistakes” by Brian Cantor

www.customermanagementiq.com3/12/12

The State of Social Customer Service [Infographic] | Our Social Times

oursocialtimes.com3/16/12

It’s a Brave, New, Social World

blogs.gartner.com3/8/12

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