Insuring Your Future, One Independent Agent at a Time
January 26, 2015 • By Karen Beaman
Charismatic. Goal-oriented. Empathetic. Self-motivated. A desire to help others. Focused. These are just a few of the descriptors used in insurance-related opportunities. And if you combine those words with things like working from home…setting your own schedule…building your own business—you just might find the best of both worlds.
“I am constantly learning new things and helping people.” – Jean, Florida
Insurance is a growing industry. As the economy grows, so does the need for insurance—and the need for people to sell policies and provide customer service. As a matter of fact, insurance sales and customer service are two fast-growing areas for contact centers. According to the Bureau of Labor Statistics, the need for insurance agents is projected to grow 10 percent through 2022. This growth is driven by the expanding economy as well as the aging U.S. population, which demands long-term care coverage.
“I’m no longer spending half my time and energy traveling.” – Pamela, Florida
One way insurance companies keep up with this growth is by contracting with third-party contact centers to field calls and manage customer relationships. When you call your insurance company to file a claim or purchase a new policy, you might be talking to a LiveOps independent licensed insurance or claims agent. We work with many of the best-known and most respected insurance companies in the U.S. to provide support for their sales and claims operations. And, all of our agents are working from home.
“I have a greater sense of security and I can set my own schedule and work as much—or as little—as I want.” – Jill, Indiana
As demand for insurance sales and support grows, LiveOps’ independent agent base is growing to meet the demand. LiveOps currently has more than 20,000 work-from-home independent agents and that number increases all the time. As a matter of fact, insurance sales and claim processing were two of our fastest growing segments in 2014 and we expect this growth to continue. We are working hard to ensure our independent agents are prepared to continue to offer the outstanding sales and service our clients expect for their customers.
LiveOps independent agents are an outstanding group. Each and every agent is an extension of the brand they represent—and they want to be good representatives. Our agents are passionate about helping people. They are compassionate and empathetic when working with callers filing claims. They genuinely care about the customers they work with and want to help them achieve resolution—whether it’s purchasing a policy, filing a claim or simply asking a question.
“I can be there for my children and grandchildren for special events.” – Pamela, Florida
Not only does LiveOps provide opportunities for motivated people who want to be their own boss—we also provide the best tools in the industry for them to succeed. LiveOps offers free award-wining certification to help our agents prepare to provide the service our clients need to keep their customers happy. We continually invest in new or upgraded tools so our agents have the best of the best. The recently launched LiveOps University 2.0 offers independent agents new opportunities to build their skills and establish peer relationships with fellow independent LiveOps agents. They can showcase their expertise, build on their existing certifications and further enhance their knowledge and productivity through peer engagement. The new online portal provides simulations, online and self-paced classes and access to a supportive social community offering forums, blogs, agent-to-agent chat and course ratings for an improved and interactive learning experience.
“Working from home gives me so much peace—there is just nothing like being your own boss!” – Victoria
And it’s not just for independent insurance sales agents…there are opportunities in a variety of industries, including insurance claims, retail and healthcare. Customer service is a growing field and there is definitely a need for motivated go-getters who enjoy interacting with and helping people. Talk about insuring your future.
If you are interested in becoming a LiveOps independent agent, please visit: http://join.liveops.com/.