LiveOps Blog

LOL and Support Red Nose Day

Red Nose Day

Have you smiled today? Or laughed out loud (and not just abbreviated it but actually, physically, laughed out loud)? That may depend on whether or not you’ve seen someone wearing a red nose…and in the month of May, that person was more likely to be your teacher, boss or friend and less likely to be… Read More »

Manage Those Spikes for Maximum Customer Satisfaction

LiveOps Agent Services

How can you keep customers happy? It’s a difficult enough question to answer during periods of “normal” activity—and even more challenging during busy times, when activity spikes. Wouldn’t it be nice to be able to accurately predict and staff to meet the exact needs of your brand at any given time? It’s pretty tough to… Read More »

Six Tips to Motivate Your Agents for Maximum Customer Satisfaction

“Coaches who can outline plays on a black board are a dime a dozen. The ones who win get inside their player and motivate.” – Vince Lombardi, five-time NFL championship-winning coach Motivation has been a topic of discussion for centuries. Everyone from classical poets to professional athletes and coaches, have offered pithy comments and recommendations…. Read More »

We Support 1 Million for Flexibility and the Need for More Flexible Work Environments

1 Million for Work Flexibility

The 21st century economy is evolving and constantly changing. This evolution started years ago, back with personal computers, and accelerated with the rise of mobile devices and new technologies that made it easier to work outside of a traditional office. There are options for people who are looking for flexible jobs, work-from-home opportunities and ways… Read More »

Encourage Empathy from Your Agents and Experience Greater Loyalty from Your Customers

Focus on Customers

There’s a great Maya Angelou quote that can help explain the importance of outstanding customer service. She said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It’s a powerful statement and very true. We talk a lot about… Read More »

Does Your Corporate Culture Match Your Contact Center Culture?

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Corporate culture is frequently mentioned, usually in generality, by the leaders of organizations. “We believe in…we support…we work toward…we are….” Corporate culture is commonly tied to mission and vision statements that define the way a brand thinks, behaves and works (really, the people behind the brand). Target calls customers “guests” to make them feel more… Read More »

Spring Means a Fresh Start at LiveOps

Spring marks the end of a cold season and the beginning of new life. At LiveOps, we see it as the perfect time to make a fresh start. With the recent announcement about upcoming call center layoffs in Augusta, Georgia, we want to extend our hand and welcome new members to the LiveOps Agent Community…. Read More »

Is Crowdsourcing the Future of Customer Service?

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Crowdsourcing isn’t new. The overuse of the term itself is a recent development, but in truth, consumers have been sharing their opinions in public forums for years. Through social media pages, discussion boards, and third-party review sites like Yelp and TripAdvisor, people have formed communities of advice and support long before anyone knew there was… Read More »

General Specialists or Special Generalists?

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We each have special skills. Perhaps you are the reigning Scrabble champion in your family. Maybe you can reassemble any electrical device you’re given. Perhaps you are the “Office Genius” when it comes to historical project knowledge. Or maybe you can recite from memory the name of every man who signed the Declaration of Independence…. Read More »

Insuring Your Future, One Independent Agent at a Time

LiveOps Insurance Agents

Charismatic. Goal-oriented. Empathetic. Self-motivated. A desire to help others. Focused. These are just a few of the descriptors used in insurance-related opportunities. And if you combine those words with things like working from home…setting your own schedule…building your own business—you just might find the best of both worlds. “I am constantly learning new things and… Read More »