LiveOps Blog
LiveOps Finalist for Network Computing Awards’ Contact Centre Product of the Year
We are honored to be nominated as a finalist for the Network Computing Awards 2013 in the category of Contact Centre Product of the Year! Now, we’re asking for your help to bring us through to the finish line! That’s right, the winner is determined by people’s choice. We hope you’ll take a few minutes to vote for the LiveOps Platform through this online poll.
The Network Computing Awards were set up to recognize the solutions and the companies that have been most impressive in helping organizations function better and utilize their networks to the best advantage. The effectiveness of an organization depends, to a large degree, on the performance of its network. How fast does it run? How much downtime does it experience? How well does it cope with running an increasing number of applications and storing an increasing amount of data? How secure is it? It’s fair to say that managing a network (or a contact centre) is a challenging job, so we’re thrilled that the LiveOps Platform was named a finalist for this prestigious award.
Battle-tested for 10+ years by thousands of agents, the LiveOps Platform combines a cloud contact centre platform and applications with proven best practices to deliver:
- Low Up-front Costs
- Rapid Deployment
- Location Independence for geographically distributed workforce
- Speed, Control, and Flexibility
The winners for the Network Computing Awards are selected through the online poll, so please share this poll with your friends and followers and be sure to vote for LiveOps as the Contact Centre Product of the Year!
Vote here: http://www.networkcomputing.co.uk/ncawards/index.php?page=vote2013
- Ann Ruckstuhl, SVP and CMO, LiveOps
Announcing LiveOps Social with New Facebook Channel Integration
Sanjay Mathur, Senior Vice President of Product Management, LiveOps
Today, we are excited to announce the integration of Facebook into LiveOps Social on the LiveOps Platform. The way that brands interact with their customers has changed. We’re entering into a “New Era of CRM” – and we know that if you want CRM to be truly social, the contact center needs to be social, as well.
LiveOps Social, a cloud application, leverages the LiveOps Platform to manage social customer interactions and deliver a better customer experience by providing a more complete and holistic view of interactions across all channels. The application was specially designed to enable companies to go beyond just social media monitoring.
LiveOps Social for Facebook furthers our offering of a quick, easy, and efficient way for enterprises to bridge their contact center to their social and mobile customers, enabling them to engage in two-way interactions on customers’ preferred channels.
Why LiveOps Social?
- Monitor designated Twitter accounts and Facebook Pages, as well as by hashtag or keyword, in real-time
- Tweet or post comments easily in response to customer needs
- Pivot seamlessly from Twitter or Facebook to more private channels, such as voice or email, when required and then back again if needed
- Access reply templates for standardized responses
- Rest assured messages are intelligently routed to the best available agent through comprehensive queue management and engagement tools
- Allow agent access to a single, concise record of the customer’s complete interaction history
- Monitor and trackindividual agent performance; View report of all customer-agent interactions across all channels in a single system
LiveOps Social with new Facebook integration is available immediately worldwide. Want more information?