 |
 |
||
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
 |
Best Practice:Leverage On-Demand Contact Center Platforms to Optimize Cost StructuresUnlike premise-based contact center infrastructure, the right on-demand contact center platform can enable you to optimize up to 92% of your contact center operations costs, including labor, facilities, and technology costs. Experienced call center managers know that labor costs such as training, salaries, and benefits represent approximately 70% of call center operations costs – while facilities and technology represent the second largest expense. To obtain significant operational efficiencies, you have to improve agent, infrastructure, and facility utilization while introducing innovative technology into your call center. When done correctly and supported by the right software, you can reach your overall customer satisfaction goals, as well as realize major cost savings. For example, LiveOps customers typically realize:
|
ResourcesFeatured Resource
A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center PlatformsLearn the real costs behind traditional call center operations and how to substantially reduce them. Product Demos
LiveOps Call Center Integration with Salesforce.com DemoLearn how the LiveOps call center integration with Salesforce.com CRM provides telephony management, call routing, CTI screen pop and more. Watch the demo » 
Administration and Monitoring Product Capability DemoLearn how to manage key contact center metrics through the real-time monitoring and reporting capabilities in our On-Demand Contact Center Platform. Watch the demo » 
Results-based Routing Product Capability DemoView results-based routing in action along with other innovative capabilities featured in our On-Demand Contact Center Platform. Watch the demo » Videos
Maynard Webb - Chairman & CEO, LiveOps
1. Cloud Computing and SaaS 
Wes Hayden - President, LiveOps
1. Contact Center Cost Optimization White Papers
Contact Center in the Cloud: Helping Companies Manage the New Security Perimeter and Support Remote AgentsLearn how to manage the pressures, complexities, and security risks of day-to-day contact center operations. 
A Blueprint for Successfully Deploying Remote AgentsThis paper overviews essential best practices for successfully deploying a remote agent solution.
A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center PlatformsLearn the real costs behind traditional call center operations and how to substantially reduce them.
Best Practices for Recruiting and Managing Remote Agents with a Virtual Contact Center ModelLearn why many businesses are turning to remote agents to meet their customer interaction needs.
Top Eight Ways to Optimize Contact Center Operations Using a Virtual ModelHow to incorporate remote agents and SaaS technology for greater flexibility and cost optimization. Webcasts
Best Practices Blue Print for Remote Agent SuccessLearn about selecting the right on-demand solution to provide outstanding customer service. 
Optimizing for the Ups and Downs of Your Call VolumeWatch this webcast and gain insights into the business benefits and implementation of a virtual call center model with remote agents. Case Studies
Optimzing Workforce Utilization and Reducing CostsRead why West Marine chose to deploy the LiveOps On-Demand Contact Center platform and have their agents work from home. |
|||||||
 |
