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Welcome:Call Center Outsourcing OverviewFor call center outsourcing companies, winning new business and driving down costs are not only essential for growth, but also survival in the current economy. Yet many outsourcers don’t realize how much their current call center technology is holding back their outsourcing business – most commonly, by preventing them from going after new business or finding new ways to reduce their cost structure. Forward-looking companies are leveraging a host of new technology deployment models (such as on-demand software), as well as new agent models enabled by these technologies (such as remote agents), to revolutionize their outsourcing business. For the growing number of outsourcing companies, leveraging these new industry innovations is resulting in significant competitive and cost advantages. For example, they are:
Given these types of outcomes, it’s becoming increasingly clear that late adopters may be in for an unpleasant surprise over the next 12-18 months, as they will be increasingly disadvantaged in competitive sales situations. But making the transitions in terms of technology platform, agent staffing model, and remote agent management often seems daunting at first. LiveOps has developed this resource center to provide you with proven, expert knowledge to simplify the path to adoption – and embrace competitive advantage through on-demand technology, remote agent models, or both. LiveOps is a trusted source for this information. We bring unparalleled expertise in providing innovative, on-demand technology solutions and know-how to call center outsourcing companies. Why? Because we run one of the largest on-demand contact centers in the world staffed over 20,000 independent, home-based agents. Through the Call Center Outsourcing Resource Center, you can:
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ResourcesFeatured Resource
A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center PlatformsLearn the real costs behind traditional call center operations and how to substantially reduce them. Product Demos
LiveOps Call Center Integration with Salesforce.com DemoLearn how the LiveOps call center integration with Salesforce.com CRM provides telephony management, call routing, CTI screen pop and more. Watch the demo » 
Administration and Monitoring Product Capability DemoLearn how to manage key contact center metrics through the real-time monitoring and reporting capabilities in our On-Demand Contact Center Platform. Watch the demo » 
Results-based Routing Product Capability DemoView results-based routing in action along with other innovative capabilities featured in our On-Demand Contact Center Platform. Watch the demo » Videos
Maynard Webb - Chairman & CEO, LiveOps
1. Cloud Computing and SaaS 
Wes Hayden - President, LiveOps
1. Contact Center Cost Optimization White Papers
Contact Center in the Cloud: Helping Companies Manage the New Security Perimeter and Support Remote AgentsLearn how to manage the pressures, complexities, and security risks of day-to-day contact center operations. 
A Blueprint for Successfully Deploying Remote AgentsThis paper overviews essential best practices for successfully deploying a remote agent solution.
A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center PlatformsLearn the real costs behind traditional call center operations and how to substantially reduce them.
Best Practices for Recruiting and Managing Remote Agents with a Virtual Contact Center ModelLearn why many businesses are turning to remote agents to meet their customer interaction needs.
Top Eight Ways to Optimize Contact Center Operations Using a Virtual ModelHow to incorporate remote agents and SaaS technology for greater flexibility and cost optimization. Webcasts
Best Practices Blue Print for Remote Agent SuccessLearn about selecting the right on-demand solution to provide outstanding customer service. 
Optimizing for the Ups and Downs of Your Call VolumeWatch this webcast and gain insights into the business benefits and implementation of a virtual call center model with remote agents. Case Studies
Optimzing Workforce Utilization and Reducing CostsRead why West Marine chose to deploy the LiveOps On-Demand Contact Center platform and have their agents work from home. Call Center Exchange Partner ProgramLiveOps offers a partner program – the Call Center Exchange Partner Program – to that enables outsourcers to leverage the LiveOps platform for their business and realize rapid ROI. It’s designed specific needs and interests of outsourcers. For more information, please visit the Call Center Exchange Partner Program page.
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