Best Practice:

Revenue Optimization Strategies

As you know, competition in the outsourcing business is fierce, and margins can be thin. In today’s economy, you need to be thinking outside the box to meet, let alone exceed, your revenue targets. You may be looking into strategic partnerships with external firms and other new opportunities as a way to boost revenue – but can you execute on them with your existing infrastructure, resources, and contact center functionality?

Are you working with innovators in the industry who can help you leap-frog over the competition by offering proven best practices and solutions for revenue optimization?

For example, many outsourcers work with LiveOps and utilize the LiveOps On-Demand Contact Center Platform to significantly increase profits through our optional revenue optimization services. These services enable you to combine the LiveOps On-Demand Contact Center Platform with a revenue optimization package so you can 1) successfully deliver the right up-sell offer to each caller and 2) provide a new, customized revenue-generating opportunity for each of your customers that keeps them, coming back for more. And because you are utilizing the LiveOps platform, these up-sells can be seamlessly employed in your calling programs without additional hassle or effort from your side. You receive:

• Analysis of core demographics, which helps you identify new audiences for your programs and the best potential offers for each audience segment
• Powerful reporting and analytics, enabling you to quickly identify the root cause of success or failure across selected call centers, agents, scripts, offers and other program-specific criteria
• Script testing and optimization for each call type and customer segment, enabling you to you improve close rates

This package also includes Revenue Maximization Program training, which is conducted via WebEX. You will participate in interactive discussions and learn about best practices for targeting, script turning, and agent compensation that drive success. Each session is taught by one of the leaders in LiveOps’ Revenue Maximization team, each of whom has hands-on experience and a proven track record of success.

In addition, the LiveOps Revenue Maximization team is also available to source and optimize third-party marketing offers that match your goals and/or the goals of your customers. The incremental revenue from these offers can increase your margins by 10-30%. The offers have broad market appeal and would be tailored per client or client call program.

Resources

Featured Resource

A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center Platforms

Learn the real costs behind traditional call center operations and how to substantially reduce them.
Get the white paper »

Product Demos

LiveOps Call Center Integration with Salesforce.com Demo

Learn how the LiveOps call center integration with Salesforce.com CRM provides telephony management, call routing, CTI screen pop and more. Watch the demo »

Administration and Monitoring Product Capability Demo

Learn how to manage key contact center metrics through the real-time monitoring and reporting capabilities in our On-Demand Contact Center Platform. Watch the demo »

Results-based Routing Product Capability Demo

View results-based routing in action along with other innovative capabilities featured in our On-Demand Contact Center Platform. Watch the demo »

Videos

Maynard Webb - Chairman & CEO, LiveOps

1. Cloud Computing and SaaS
2. Mission-critical SaaS
3. The Future of Work

Wes Hayden - President, LiveOps

1. Contact Center Cost Optimization
2. Why Contact Center in the Cloud
3. Cost Optimization

White Papers

Contact Center in the Cloud: Helping Companies Manage the New Security Perimeter and Support Remote Agents

Learn how to manage the pressures, complexities, and security risks of day-to-day contact center operations.
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A Blueprint for Successfully Deploying Remote Agents

This paper overviews essential best practices for successfully deploying a remote agent solution.
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A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center Platforms

Learn the real costs behind traditional call center operations and how to substantially reduce them.
Get the white paper »

Best Practices for Recruiting and Managing Remote Agents with a Virtual Contact Center Model

Learn why many businesses are turning to remote agents to meet their customer interaction needs.
Get the white paper »

Top Eight Ways to Optimize Contact Center Operations Using a Virtual Model

How to incorporate remote agents and SaaS technology for greater flexibility and cost optimization.
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Webcasts

Best Practices Blue Print for Remote Agent Success

Learn about selecting the right on-demand solution to provide outstanding customer service.
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Optimizing for the Ups and Downs of Your Call Volume

Watch this webcast and gain insights into the business benefits and implementation of a virtual call center model with remote agents.
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Case Studies

Optimzing Workforce Utilization and Reducing Costs

Read why West Marine chose to deploy the LiveOps On-Demand Contact Center platform and have their agents work from home.
Read the case study »