The Always-On™ On-Demand Contact Center Platform

Built from the ground up using innovative, Web-based architecture and grid computing technology by industry leading experts from eBay, Netscape, Genesys, and Tellme, LiveOps has developed a highly scalable and always-on platform that leverages Web 2.0 technologies. It’s designed for a mission-critical part of the enterprise – the contact center – and relied upon by some of the largest companies in the world for 24x7xx365 reliability and 99.99% uptime.

  On-demand when you need it

Rather than buying expensive overcapacity, you can leverage LiveOps’ "pay-per-use" for technology and services that instantly scale up or down to meet changing demand — even when demand spikes unexpectedly. Given the volatility of the call center outsourcing business, an on-demand “pay-per-use” approach provides significant business flexibility to prevent your business from being stuck with a huge number unused traditional call center software licenses (for which you would still have to pay expense annual maintenance fees).

  A proven, enterprise-grade platform

Using our proven platform, LiveOps operates the world’s largest virtual contact center that enables over 20,000 remote agents to take customer calls.. The result is an enterprise-tested platform that’s trusted by over 200 companies – including some of the most respected brands worldwide. With built-in disaster recovery capabilities, always-on availability, and a highly secure architecture, the LiveOps On-Demand Contact Center Platform enables rock-solid contact center operations.

  Pay-per-use

With the LiveOps On-Demand Contact Center Platform, the cost of idle infrastructure is eliminated, as you only pay for the bandwidth and infrastructure that you use – as you use it. So if you run a large campaign for two months and need to triple your platform usage during that period, you can do it with ease and in a cost-effective way.

  Deploy in days

The LiveOps On-Demand Contact Center is simply the fastest way to generate the most value from your contact center. It enables companies of all sizes to deploy scalable and flexible call centers quickly and inexpensively with less risk. It eliminates the long deployment times, huge infrastructure investments, integration headaches, and costly support contracts associated with traditional contact centers.

  Innovate almost instantly

If you are tired of waiting around to upgrade to the latest software version so you can access the latest technology, then on-demand software is for you. You always have instant access to the latest contact center capabilities.

  Bottom-line results

Our contact center platform in the cloud helps you reduce up to 92% of your operational costs — savings that go right to your bottom line. In addition, the LiveOps platform provides business users with real-time visibility and control across remote and traditional contact centers — enabling you to make rapid changes (for example, to call routing) to drive better business results.

Featured Resource

A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center Platforms

Learn the real costs behind traditional call center operations and how to substantially reduce them.
Get the white paper »

Product Demos

LiveOps Call Center Integration with Salesforce.com Demo

Learn how the LiveOps call center integration with Salesforce.com CRM provides telephony management, call routing, CTI screen pop and more. Watch the demo »

Administration and Monitoring Product Capability Demo

Learn how to manage key contact center metrics through the real-time monitoring and reporting capabilities in our On-Demand Contact Center Platform. Watch the demo »

Results-based Routing Product Capability Demo

View results-based routing in action along with other innovative capabilities featured in our On-Demand Contact Center Platform. Watch the demo »

Videos

Maynard Webb - Chairman & CEO, LiveOps

1. Cloud Computing and SaaS
2. Mission-critical SaaS
3. The Future of Work

Wes Hayden - President, LiveOps

1. Contact Center Cost Optimization
2. Why Contact Center in the Cloud
3. Cost Optimization

White Papers

Contact Center in the Cloud: Helping Companies Manage the New Security Perimeter and Support Remote Agents

Learn how to manage the pressures, complexities, and security risks of day-to-day contact center operations.
Get the white paper »

A Blueprint for Successfully Deploying Remote Agents

This paper overviews essential best practices for successfully deploying a remote agent solution.
Get the white paper »

A Faster Way to Achieve Greater Call Center Cost Optimization using On-Demand Call Center Platforms

Learn the real costs behind traditional call center operations and how to substantially reduce them.
Get the white paper »

Best Practices for Recruiting and Managing Remote Agents with a Virtual Contact Center Model

Learn why many businesses are turning to remote agents to meet their customer interaction needs.
Get the white paper »

Top Eight Ways to Optimize Contact Center Operations Using a Virtual Model

How to incorporate remote agents and SaaS technology for greater flexibility and cost optimization.
Get the white paper »

Webcasts

Best Practices Blue Print for Remote Agent Success

Learn about selecting the right on-demand solution to provide outstanding customer service.
Watch the webcast »

Optimizing for the Ups and Downs of Your Call Volume

Watch this webcast and gain insights into the business benefits and implementation of a virtual call center model with remote agents.
Watch the webcast »

Case Studies

Optimzing Workforce Utilization and Reducing Costs

Read why West Marine chose to deploy the LiveOps On-Demand Contact Center platform and have their agents work from home.
Read the case study »