Operations
The LiveOps Cloud Platform is mission-critical for our customer organizations and even our own, so we've taken a unique architecture approach that uses a distributed grid of redundant hardware. This architecture dramatically reduces the probability of a single point of failure, and ensures high availability with up-time as high as 99.99% - measured end-to-end, including calls dropped by carriers.
LiveOps' cloud contact center infrastructure is located in top-tier data centers in New York; Nevada; United Kingdom; and New Zealand. Combined, these data centers operate a geographically redundant set of facilities and our systems and applications take maximum advantage of the systems through automated call failover.
Apart from our cloud-based contact center infrastructure, LiveOps has network and security operations in Santa Clara, CA, Tempe, AZ and Auckland, New Zealand.
Major Benefits
| • | 24x7 Network Operations Centers (NOC) |
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| • | Scalability and Flexibility |
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| • | Maintenance and Upgrades Have No Impact on Users |
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| • | Active Customer Calls and Requests Utilize our Redundant Data Centers Simultaneously |
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| • | Multi-carrier Voice Termination |
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| • | True Multi-tenant Scalable Architecture |
Built in the Cloud for the Cloud
LiveOps built its platform from the ground up in the cloud, using innovative, Web-based architecture and grid computing technology. You benefit from always-on, 99.99% availability and unlimited scalability. The platform also delivers proven security enabled by a multi-layer security infrastructure that’s passed the most stringent financial services security standards, including obtaining PCI Level 1 compliance.
The result is a cloud contact center platform that meets the most stringent scalability, availability, and security standards of today’s large enterprises. With its built-in disaster recovery capabilities, always-on availability, enterprise-grade security, and comprehensive functionality, LiveOps uses it every day to run its own cloud contact center. The LiveOps on LiveOps model is utilized by our community of 20,000 home based agents, handling over 70 million customer interactions per year.
