LiveOps gives companies a 24/7, 360-degree connection with their customers.
LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable cloud contact center solution using a pay-as-you-go model.
LiveOps' industry-leading cloud contact center platform enables interaction across every channel — voice, email, chat, SMS, Facebook and Twitter — and ensures a top-quality customer experience with cloud flexibility, intelligent multichannel routing, real-time reporting, interaction recording and the highest cloud security standards.
LiveOps gives your agents a better, faster way to connect with today's social and multichannel customers. With just one glance at their desktop, agents are equipped with the right information, and through one easy-to-use interface, they can respond immediately and appropriately across any channel of communication.
From managing your workforce to strengthening your campaigns, LiveOps Management Applications provide up-to-the-minute insights you need to proactively address any issues before they weaken business results.
Extend your CRM
With LiveOps CRM integration, you have seamless operation between LiveOps Cloud Contact Center and leading CRM solutions, giving your agents the data they need to successfully interact with your customers.