Succeeding in today's marketplace means delivering a quality customer experience, just as much as a quality product or service.

LiveOps CRM Integration

Multiply your marketing intelligence

Business is about to get better

Succeeding in today’s marketplace means delivering a quality customer experience, just as much as a quality product or service. With so much focus on the customer experience throughout the competitive landscape, it’s essential that your contact center agents have complete visibility into customer information so they can respond more personally, efficiently to customer inquiries and provide a quicker resolution every time.

LiveOps CRM integration boosts your customer experience management at a fraction of the cost of traditional CRM and contact center integrations. With LiveOps CRM integration, you have seamless operation between LiveOps Cloud Contact Center and leading CRM solutions such as Salesforce, Microsoft Dynamics, and Sugar CRM, giving your agents the data they need to successfully interact with your customers.

Convenience, value, speed

LiveOps CRM Integrations provide functionality -- such as computer telephony integration (CTI), embedded phone panel and more -- that enhance customer service operations by making CRM customer data easily accessible for each agent-handled call.

Leveraging flexible API architecture, and standards-based framework, LiveOps CRM integrations are proven to deliver the capabilities you need to promote an efficient and proficient operation at a lower cost of ownership. You’ll be able to significantly reduce development and deployment time, enabling you to quickly and instantly benefit from our integrated solution. Immediately, you’ll be doing business better.

Current supported CRM applications

•    Salesforce        •    Microsoft Dynamics

•    SugarCRM        •    Zendesk

•    Zoho CRM        •    Saleslogix