LiveOps Board of Directors, Advisors and Investors

Board of Directors

Bill Trenchard

Bill is a partner at First Round Capital.

As a founder, operator, advisor and angel investor, Bill has helped dozens of companies launch, manage through hyper growth and win. Before joining First Round, Bill led LiveOps to $100 million in sales and hundreds of employees as the industry's leading cloud contact center. He also founded Jump Networks, a leading web calendar and personal organizer acquired by Microsoft.

As an angel investor and Founder Partner at Founder Collective, Bill made investments in category killing companies including Uber, IronPort (acquired by Cisco), Adroll, PowerSet (acquired by Microsoft), Lending Club, HomeRun (acquired by Rearden Commerce), Tapulous (acquired by Disney), Slide (acquired by Google), and Chegg.

Bill currently serves on the boards of Readyforce, LiveOps, Looker and Samasource, and is Vice Chairman of Entrepreneurship@Cornell.

Bill has a Bachelor of Arts in science and technology studies from Cornell University.

Douglas Carlisle

Doug has served as a Director of LiveOps since December 2003. He is currently a managing partner at Menlo Ventures and joined the organization in 1982. At Menlo, Doug focuses primarily on early-stage communications and software companies. He has also worked as a design engineer at ROLM Corporation. His recent investments and board seats include: Appshop, ePac, Expand Beyond, FutureTrade Technologies, GoDigital Networks, IntelliDOT, IronPort Systems, LiveOps, nLight Photonics, Open Solutions and ProfitLine. His prior investments and board seats include: Carrier Access Corporation (CACS); Cyras Systems, acquired by CIENA Corp. (CIEN); Efficient Networks (EFNT); Hotmail, acquired by Microsoft (MSFT); Kalpana, acquired by Cisco (CSCO); printCafe Software (PCAF); and Pyxis. Doug is a graduate of the University of California, Berkeley (BS in Electrical Engineering), Stanford University Graduate School of Business (MBA) and Stanford University Law School (JD).

Ryan D. Downs

Ryan is the CEO and President of Proxibid, Inc. He joined Proxibid in August, 2010, from eBay, where he served in a number of roles. He served as a Senior Vice President of Worldwide Operations at PayPal Inc., eBay's payments division since May 2002. Ryan has extensive experience running a large customer service organization. He joined PayPal in December 2001 as Vice President of Operations. From June 2000 to December 2001, he served as the Chief Executive Officer of eTopia Technologies, Inc., an Omaha-based IT consulting firm. He served as a Partner at Bartlit Beck Herman Palenchar & Scott of Denver, Colorado, where he specialized in complex commercial litigation. He earned a B.S. in Agribusiness and Agricultural Honors in 1991 from the University of Nebraska-Lincoln and a J.D. from Harvard Law School in 1994.

Joseph F. Hoffman - Chairman of Audit Committee

Joe is a former KPMG LLP audit partner and Board member with more than 36 years of business experience in all aspects of financial and SEC reporting. He served as KPMG Engagement or SEC Reviewing Partner for a variety of clients ranging in size from start-up companies to multi-national Fortune 500 enterprises with revenues in excess of $12 billion. Joe’s client roster included clients in the following industries: software, communications, electronics, semiconductor, manufacturing and financial services. A State of California licensed CPA, Joe has been an advisor to client management and audit committees on complex accounting, audit, SEC reporting and internal control issues related to revenue recognition, business combinations, employee compensation, discontinued operations, and requirements of Sarbanes-Oxley.

Joe is a graduate of Willamette University (BA, Mathematics and Economics), where he has also been a Member of the Board of Trustees since 2011. He earned his MBA from Stanford University. Joe belongs to the California Society of Certified Public Accountants, the National Association of Corporate Directors and the Association of Governing Boards of Universities and Colleges.

Robert Enslin

Robert Enslin is president of Global Customer Operations and serves on the SAP Global Managing Board. Robert leads the company’s field revenue and enablement efforts, working in tandem with development and support leaders. He is responsible for all activities spanning global and regional sales and operations, as well as SAP’s expansion and growth of its cloud solutions and into strategic fast growth market geographies. Robert also oversees the company’s professional services, industry go-to-market modeling and field execution, line of business solution management, private equity, ecosystem and channels and the related enablement functions that contribute to SAP’s revenue attainment and customer success.

Robert ascended to the SAP Global Managing Board in April 2012, adding to his role as Global Customer Operations President. Prior to 2011, he served as president of SAP North America and was responsible for all of SAP’s business operations in this region. Before leading the region, he served as chief operating officer and executive vice president of Fast Growth Markets for the global field organization. In this position, Robert was responsible for developing operations in India, Turkey, Brazil, China, and other emerging-market countries. It was also during this time that Robert served as the interim president and CEO for SAP Latin America.

Previous to his global positions, Robert served as president and CEO of SAP Japan Co., Ltd. At the time, Japan held the designation as SAP’s largest subsidiary in Asia. There he led the organization’s turnaround, building the infrastructure necessary for future growth. Today, China has become SAP’s largest business in Asia and Robert serves as the Chairman of the SAP China Board of Directors, overseeing the company’s multi-year targeted investment in the country’s expansion.

Steven Capelli

Steve served in various management positions at Sybase, Inc. (acquired by SAP), from December 1997 to April 2011. Most recently as President, Worldwide Field Operations, from August 2006 to April 2011 where he led the successful turnaround and expansion of global teams focused on Sales, Consulting, Maintenance and Education. Prior to Sybase (from August 1992 to December 1997), Steve served in various management positions at Siemens-Pyramid, a subsidiary of Siemens Nixdorf, a computer and electronics company, including as Chief Financial Officer, Vice President of Inter-Continental Sales, and Director of Field Operations. In addition, Steve serves as a member of the Board of directors of various private companies including. ParStream the award winning Real-Time Big Data company and Enmetric Systems the most scalable Plug Load management company. In January, 2014 Steve joined Rimini Street the leading independent provider of third-party enterprise software support services. Steve holds a Bachelor of Science degree in Accounting from The College of New Jersey and a Masters of Business Administration from Rutgers University.

Board of Advisors

Maynard Webb

Maynard brings more than 30 years of experience developing and leading high-growth companies to his role at LiveOps. From December 20, 2006 to July 18, 2011, Maynard was also LiveOps CEO. He joined LiveOps from eBay where he served as Chief Operating Officer. At eBay, Maynard directed engineering and technology operations, product development, customer support, trust and safety, global billing, human resources, and legal functions. Prior to eBay, Maynard was Senior Vice President and Chief Information Officer for Gateway, Inc. He has also held management and leadership positions at Bay Networks, Quantum Corporation, Thomas-Conrad Corporation and IBM. A respected member of the Silicon Valley technology community, Maynard is currently serving as the Chairman of the Board at Yahoo and is a board member at

Webb is the founder of the Webb Investment Network, a seed investment firm in Los Gatos, Calif., and co-founder of Everwise, a company focused on workplace mentorship.

Maynard holds a Bachelor of Arts degree from Florida Atlantic University.

Bill Gurley

Bill joined Benchmark Capital in 1999 after spending two years as a partner with Hummer Winblad Venture Partners. Before entering the venture capital business, Bill spent four years on Wall Street as a top-ranked research analyst, including three years at CS First Boston focusing on personal computer hardware and software. His research coverage included such companies as Dell, Compaq, and Microsoft, and he was the lead analyst on the Amazon IPO. In both 1995 and 1996, Bill was a member of the Institutional Investor All-American Research Team. Prior to his investment career, Bill was a design engineer at Compaq Computer, where he worked on products such as the 486/50 and Compaq's first multi-processor server. Before Compaq, he served in the technical marketing group of Advanced Micro Devices' embedded processor division.

For the past twelve years, Bill has authored the Above the Crowd newsletter, which focuses on the evolution and economics of high technology businesses. Bill holds a MBA from the University of Texas, 1993; and a BS in computer science from the University of Florida.

Jim Watson

Jim is a General Partner at CMEA Ventures and is on the Board of Directors of Apriso, iSuppli Inc., Key Research and Teros. Prior to joining CMEA, Mr. Watson was a consultant to several professional services firms and venture capital partnerships in the areas of strategic planning and partnering, board development, and supply chain management. Mr. Watson was also one of the Founders of Monterey Bay Partners, a venture management firm specializing in high technology start-ups. He founded Skyway Systems, a high technology logistics company where he served as president and leader behind the supply chain strategy that twice landed Skyway on the Inc. Magazine list of fastest-growing U.S. companies in the 1980s. In 1993, Inc. Magazine named him as one of the Entrepreneurs of the Year. Prior to Skyway, Mr. Watson was with IBM's large computer systems division where he worked with several large companies, such as United Airlines, in designing and marketing computer systems for all phases of business.

David Hornik

For over two decades, David has worked with technology startups throughout the software sector. In 2000, David joined August Capital to invest broadly in information technology companies, with a focus on enterprise application and infrastructure software, as well as consumer facing software and services. Prior to joining August Capital, David was an intellectual property and corporate attorney at Venture Law Group and Perkins Coie. In his legal practice, David represented high tech startups in all aspects of their formation, financing, and operations. Before that, David was a litigator in New York City at Cravath, Swaine & Moore.

David has an eclectic educational background. He holds an AB in Computer Music from Stanford University, an M.Phil in Criminology from Cambridge University and a JD from Harvard Law School.

David is currently a lecturer at the Harvard Law School, where he teaches entrepreneurship and venture capital, and previously lectured at Stanford’s Graduate School of Business, where he taught intellectual property. He is the author of VentureBlog, the first venture capital blog, and VentureCast, the first venture capital podcast, and is the founder and executive producer of The Lobby conferences, annual gatherings of the thought leaders in digital media and business-facing technology.

Benchmark Capital

Founded in 1995, Benchmark Capital is an early-stage venture firm that's based on the principles of teamwork and an intense dedication to building technology companies of lasting value. We provide superior service to entrepreneurs through a unique, team-oriented partnership in which every full-time general partner is equal in terms of both contribution and compensation.

CMEA Capital

CMEA Capital provides capital and counseling to entrepreneurs and investors in the life sciences, information technology, and energy & material sectors. Through its combination of solid scientific credentials and seasoned management expertise, CMEA identifies, funds, and manages new businesses based on the emerging, interdisciplinary science required to meet the challenges and opportunities of a rapidly changing global economy.

Menlo Ventures

At Menlo Ventures, we invest in entrepreneurs that Think Big. We seek passionate teams with big ideas that can disrupt existing industries or create entirely new markets. Our track record over the past 32 years of helping companies achieve market leadership through great strategy and great execution speaks for itself: over 300 companies, creating tens of billions of dollars in market value and hundreds of thousands of jobs.

August Capital

Founded in 1995, August Capital has funded an extraordinary group of entrepreneurs who have built significant, long-term value across the full range of information technologies. These companies represent an aggregate market capitalization of well over $250 billion, generate in excess of $75 billion in annual revenue around the world. This success is a testament to the entrepreneurs themselves, as well as the fundamental technologies they have created. The partners at August Capital were the earliest investors in a number of ground breaking technology companies, including Microsoft, Intuit, Seagate, Sun, Skype, Compaq, Symantec, Sybase, Atheros, Grand Junction, Splunk and many more. August Capital is located in Menlo Park, California.

LiveOps continues to focus on maximizing the potential of the cloud and leveraging the consumerism of customer service

Bill Gurley,
Benchmark Capital