http://www.liveops.com/company/pressroom/index.html LiveOps Press Releases and Media Coverage en-us © 2011 LiveOps, Inc. All rights reserved Tue 10 May 2011 09:00:00 EST http://www.liveops.com/images/logo-liveops.gif http://www.liveops.com/company/pressroom/index.html 177 56 http://www.liveops.com/company/pressroom/pr-080511.html LiveOps applauds the efforts and commitment of FCC Chairman Julius Genachowski's Jobs4America program, a coalition largely made up of contact center companies focused on hiring 100,000 new employees in the U.S. over the next two years. Fri 05 August 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-071811.html Vision Perry, a non-profit collaborative workforce development initiative in Perry County, Tennessee, has chosen to utilize the LiveOps platform to provide virtual work-from-home opportunities to help this rural area and surrounding counties offset the 20 percent unemployment rate. Mon 18 July 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-071311.html With LiveOps new screen recording application with cloud-based storage, the quality of customer interactions is improved while vital compliance and quality assurance needs are met. Wed 13 July 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-062211.html LiveOps' On-Demand Contact Center Platform wins the 2011 American Business Awards for New Telecommunications Product or Service of the Year. Wed 22 June 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-062111.html Marty Beard, former President Sybase 365, a Sybase Company and subsidiary of SAP is named LiveOps President and CEO; Maynard Webb to serve as Chairman of the Board. Tue 21 June 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-051011.html Olivier Gachot has been named General Manager and Executive Vice President for LiveOps' award-winning Contact Center Cloud technology. Tue 10 May 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-050311.html With the acquisition of Keniks, LiveOps has been able to introduce LiveWeb, a new service that adds new capabilities to drive online-to-offline commerce (O2O) as the DR industry continues to see the convergence of the web and the phone. Tue 03 May 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-042611.html John Nai has joined LiveOps as Senior Vice President of Service Delivery to focus on continued improvements in technology, process and people that LiveOps leverages to deliver best-in-class client solutions. Tue 26 Apr 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-042111.html BUILD's Youth Entrepreneurship Program is the recipient of a 2011 LiveOps Foundation grant. Thur 21 Apr 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-040711.html LiveOps has been recognized as a 2011 Customer Interaction Solutions Magazine Top 50 Outbound Teleservices Agency. Thur 07 Apr 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-030911.html LiveOps and Newark Mayor Cory Booker announced a partnership to create innovative work opportunities for citizens in the greater Newark region. Wed 09 Mar 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-021511.html Paul Lang, SVP of Product Management and Marketing, will deliver a keynote address at CallCenterWorld 2011, Europe’s largest contact center conference and exhibition. Lang will address the attendees at 11:15 a.m. local time, on Wednesday, February 23 in Berlin. Tue 15 Feb 2011 12:00:00 EST http://www.liveops.com/company/pressroom/pr-021111.html LiveOps has commenced a search for its next CEO, part of a planned management succession as Maynard Webb intends to retire later this year. Fri 11 Feb 2011 18:00:00 EST http://www.liveops.com/company/pressroom/pr-010611.html The LiveOps Contact Center Cloud Platform has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. Thur 06 Jan 2011 09:00:00 EST http://www.liveops.com/company/pressroom/pr-120710.html At the salesforce.com Dreamforce 2010 event, LiveOps (booth #818) will be joined by a number of customers who will share their experiences of using LiveOps Contact Center Cloud in their own business operations to achieve better performance and efficiencies. In addition, for the second year, the LiveOps Contact Center Cloud solution is being used to power the telephony and call routing within the "Service Cloud 2 Live @ Dreamforce" Call Center, the official customer service command center for Dreamforce. Tue 07 Dec 2010 09:00:00 EST http://www.liveops.com/company/pressroom/pr-112310.html Maynard Webb, CEO and Chairman of LiveOps will speak at Net:Work 2010, GigaOm’s conference examining the pivotal role technologies such as cloud computing, collaboration and mobile will play in changing a fundamental aspect of our lives – work. Tue 23 Nov 2010 09:00:00 EST http://www.liveops.com/company/pressroom/pr-111610.html Six new features have been added to the LiveOps Contact Center Cloud that prove the power and flexibility contact centers gain when they choose the industry-leading cloud-based platform over traditional on-premise solutions. Tue 16 Nov 2010 09:00:00 EST http://www.liveops.com/company/pressroom/pr-101810.html Jean Weingarten Peninsula Oral School for the Deaf (JWPOSD) is the recipient of a 2010 LiveOps Foundation grant. Mon 18 Oct 2010 09:00:00 EST http://www.liveops.com/company/pressroom/pr-091610.html At the 2010 ERA D2C Convention, LiveOps showcases showcases 3DR, its unique solution for direct response which leverages the company's award-winning LiveOps Contact Center Cloud, its community of 20,000 independent at-home agents, and a strategic, consultative approach honed over ten years and thousands of successful campaigns. Thur 16 Sept 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-091510.html Matthew Fisher, Executive Vice President of LiveOps, has been appointed to a two-year term on the Electronic Retailing Association's (ERA) Board of Directors. Wed 15 Sept 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-090210.html John Antezana, LiveOps Account Management, has been elected by the Electronic Retailing Association’s U.S. Hispanic Council to act as the official Chairman of the council. Thur 02 Sept 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-072210.html Technology Marketing Corporation (TMC) has named LiveOps On-Demand Contact Center Platform a recipient of a 2010 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions. Thur 22 July 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-062810.html On June 21, more than 1300 LiveOps independent agents answered phones and handled donations on behalf of "Disaster in the Gulf: How You Can Help," a celebrity telethon hosted by Larry King and CNN. Mon 28 June 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-062210.html LiveOps will join more than 30 other leading companies at Cloudforce 2010, one of the largest cloud computing events of the year. Tue 22 June 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-062110.html The Nature Conservancy, National Wildlife Federation and United Way selected LiveOps to manage the call center for a celebrity telethon hosted by CNN and Larry King to aid the people, wildlife and habitats affected by the oil spill in the Gulf of Mexico. Mon 21 June 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-061710.html Niall Browne, Chief Information Security Officer (CISO) of LiveOps, Dave Cullinane, CSO and VP of eBay, Ed Bellis, CISO of Orbitz, and Qualys CEO Philippe Courtot on the "Securing the Cloud" panel at the Gartner Security and Risk Management Summit. Thur 17 June 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-051210.html Ovum has recognized LiveOps as an industry leader in the hosted contact center market. Wed 12 May 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-051010.html Maynard Webb, Chairman and CEO of LiveOps, gives a keynote presentation at the Software and Information Industry Association's (SIIA) All About the Cloud Conference. Mon 10 May 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-042110.html LiveOps presents its spring 2010 Foundation grant to the Youth Education Scholars Program (YES), a program hosted by the Silicon Valley Children’s Fund (SVCF). Wed 21 April 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-040110.html In a survey of its independent agent community, 66% of respondents cited work flexibility as the number one reason they have chosen to contract with LiveOps. Thur 01 April 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-033010.html LiveOps joins the President and First Lady at the Forum on Workplace Flexibility to discuss the importance of workplace practices that allow America's working men and women to meet the demands of their jobs without sacrificing the needs of their families. Tue 30 March 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-031510.html LiveOps has been selected as a 2010 CRM Service "Rising Star" by CRM Magazine, a property of CRM Media and the leading publication of the customer relationship management industry. Mon 15 Mar 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-031010.html LiveOps announced today that Network Products Guide, the industry’s leading information technology research and advisory guide, has named the LiveOps On-Demand Contact Center Platform a winner of the 2010 Product Innovation Awards. This annually venerated award recognizes and honors vendors large and small, from all over the world, with innovative and ground-breaking products that are bringing essential and incremental changes and are setting the bar higher in all areas of information technology. Wed 10 Mar 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-020110.html LiveOps and Keniks today announced a partnership to jointly bring to market a solution for online performance marketing and contact center services. With this partnership, LiveOps and Keniks will provide a cross-channel customer acquisition solution that will maximize revenue generation capabilities for customers. Mon 1 Feb 2010 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-111209.html LiveOps is proud to be a Gold sponsor at the salesforce.com Dreamforce Global Gathering 2009 event. At Dreamforce, the company’s technology will be featured in two breakout sessions demonstrating how cloud computing can be leveraged in the contact center. Joining LiveOps will be a number of customers who will share their experiences of using both LiveOps and salesforce.com's Service Cloud in their own business operations. Thur 12 Nov 2009 09:00:00 EDT http://online.wsj.com/article/SB20001424052748703932904574511350856621672.html If creativity isn't where your part-time pursuits take you, finding part-time work doesn't have to be a major endeavor. It can be as simple as getting a barista gig or doing telemarketing from home. Tue 03 Nov 2009 09:00:00 EDT http://blogs.liveops.com/2009/10/20/leader-in-cloud-computing-runs-their-global-customer-support-on-liveops/ salesforce.com recently went live with LiveOps On-Demand Contact Center platform in Japan, Australia and the U.S. Tue 20 Oct 2009 15:00:00 EDT http://www.liveops.com/company/pressroom/pr-101409.html The Avance Group is launching their Home Agent Solutions leveraging the award-winning LiveOps On-Demand Contact Center Platform. Tue 20 Oct 2009 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-101409.html Cloud Computing Company Recognized for Exemplary Workplace Practices. Wed 14 Oct 2009 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-091609.html New API Creates Efficient Way for Customers, Developers and BPOs to Integrate with LiveWork. Smartsheet and CrowdFlower First to Integrate with LiveWork Service. Wed 16 Sep 2009 09:00:00 EDT http://www.liveops.com/company/pressroom/pr-091009.html Fifth Graders from Sunnyvale, California Learn the Mechanics of Creating, Funding and Operating a Business. Thu 10 Sep 2009 09:00:00 EDT http://money.cnn.com/2009/08/19/news/companies/ipo_market.reut/index.htm?postversion=2009081908 Venture capitalists are paying attention as the IPO market stirs. But sought after companies say they won't go public or be acquired during a recession. Wed 19 Aug 2009 06:30:00 EDT http://blogs.zdnet.com/SAAS/?p=829 Several times recently, I've advised personal acquaintances who find themselves between jobs to investigate any opportunities to put their skills to work online. Wed 5 Aug 2009 05:30:00 EDT http://www.destinationcrm.com/Articles/CRM-News/Daily-News/ While software-as-a-service companies including LiveOps are often mentioned in the same breath as "virtual agent", she says that at times Avaya gets lost in the shuffle. Wed 5 Aug 2009 05:00:00 EDT http://www.bizoppmarketing.com/homebusiness/2009/08/starting-a-business-with-liveops/ If you are interested in starting a business, look no further than LiveOps. LiveOps is a company that does call center work from home. Tue 4 Aug 2009 05:00:00 EDT http://blogs.zdnet.com/sommer/?p=547 I’ve had some really interesting briefings/meetings lately. If you want to understand where software executives, industry leaders, etc. are going/thinking, then read on. Wed 22 Jul 2009 07:20:00 EDT http://www.liveops.com/company/pressroom/pr-072009.html LiveOps has been named "Diversity Partner of the Year" by Project HIRED, a not-for-profit organization whose mission is to assist people with disabilities to gain and sustain employment through partnerships with business and our community. Mon, 20 Jul 2009 05:00:00 EDT http://www.liveops.com/company/pressroom/pr-071409.html LiveOps today announced the appointment of Rob Chesnut as General Counsel. Reporting to LiveOps CEO Maynard Webb, he is responsible for overseeing legal and government relations. Tue, 14 Jul 2009 05:00:00 EDT http://www.techcrunch.com/2009/07/11/real-time-conversations-hasten-social-crm/ Social Media has evolved beyond a series of platforms that enable content publishing, sharing, and discovery into a genuine, peer-to-peer looking glass into the real world conversations that affect the perception, engagement, and overall direction of the brands we represent. http://www.techcrunch.com/2009/07/11/real-time-conversations-hasten-social-crm/ Sat, 11 Jul 2009 05:00:00 EDT http://www.itworld.com/business/69882/culture-club-how-some-companies-bring-cool-workplace?page=0%2C0 There is something of a stereotype that techies don't have the greatest social skills around. But when it comes to figuring how to get along with those people they spend eight -- or ten, or twelve, or sometimes more -- hours a day walking around together on the same piece of carpet, they actually seem to learn how to get along with them. http://www.itworld.com/business/69882/culture-club-how-some-companies-bring-cool-workplace?page=0%2C0 Fri, 26 Jun 2009 05:43:00 EDT http://www.techcrunchit.com/2009/06/26/cloudsourcing-101-liveops-launches-livework-brings-crowdsourcing-to-outsourcing/ It seems that Liveops is launching this service in an environment that is ripe for the offering. More and more companies are looking to the cloud as a platform for operations and Liveops is offering a place for workers to find work in an economy where unemployment rates are peaking. http://www.techcrunchit.com/2009/06/26/cloudsourcing-101-liveops-launches-livework-brings-crowdsourcing-to-outsourcing/ Fri, 26 Jun 2009 05:00:00 EDT http://www.usatoday.com/tech/news/2009-06-25-twitter-businesses-consumers_N.htm Several companies with vast call-center operations overseas plan to shift some jobs back to U.S. soil because of advances in technology, says LiveOps President Wes Hayden. LiveOps manages home-based contract workers who staff virtual call centers. The remote workforce approach is similar to eBay's army of specialized sellers — most of whom work at home and are graded on their performance. Among its customers are Kodak and Colonial Penn Life Insurance. http://www.usatoday.com/tech/news/2009-06-25-twitter-businesses-consumers_N.htm Fri, 26 Jun 2009 05:00:00 EDT http://www.newsfactor.com/ IP makes working with multiple channels: e-mail, chat, Web form, and social networking more effective, as all of these apps can be blended into a single stream. This gives improved interaction consistency and better service. It delivers presence/UC to sales staff and subject matter experts, and enables informal agents much more seamlessly. http://www.newsfactor.com/ Mon, 22 Jun 2009 07:22:00 EDT http://advice.cio.com/atul_vashistha/on_demand_bpo_a_new_era_of_cloudsourcing From offshoring to managed services, there has been a dramatic evolution in corporations thinking about outsourcing. http://advice.cio.com/atul_vashistha/on_demand_bpo_a_new_era_of_cloudsourcing Fri, 5 Jun 2009 12:19:00 EDT http://www.ecommercetimes.com/rsstory/67128.html?wlc=1245266731 The outsourcing of U.S. tech jobs to India began to level off with the burgeoning of India's middle class and the higher wage scales that accompanied it. Then the recession struck, and businesses ratcheted up offshoring to less-developed parts of the world as they desperately looked for ways to cut costs. Now, U.S. tech workers are finding some innovative ways to fight for their jobs. http://www.ecommercetimes.com/rsstory/67128.html?wlc=1245266731 Thu, 21 May 2009 04:00:00 PST http://www.1to1media.com Tom Hammond is one of many executives sending contact center agents home. Hammond, vice president of customer experience management at The Hartford, says he plans to have about 700 of his 2,500 agents work from their homes this year. http://www.1to1media.com Mon, 18 May 2009 04:00:00 PST http://www.liveops.com/company/pressroom/pr-042109.html LiveOps today announced the Spring 09 edition of LiveOps On-Demand Contact Center Platform. The Spring 09 edition dramatically enhances productivity across the enterprise contact center operations. http://www.liveops.com/company/pressroom/pr-042109.html Tue, 21 Apr 2009 04:00:00 PST http://www.liveops.com/company/pressroom/pr-041609.html LiveOps today announced that the its On-Demand Contact Center Platform has received a 2009 CRM Excellence Award from Technology Marketing Corporation (TMC), Customer Interaction Solutions magazine (www.cismag.com), the premier publication covering the CRM, contact center and teleservices industries since 1982. http://www.liveops.com/company/pressroom/pr-041609.html Thu, 16 Apr 2009 04:00:00 PST http://www.liveops.com/company/pressroom/pr-040909.html LiveOps today presented its first Foundation grant for 2009 to The BizWorld Foundation, a not-for-profit organization whose mission is to challenge and engage children across the cultural and economic spectrum through experiential learning programs that teach the basics of business, entrepreneurship, and money management and promote teamwork and leadership in the classroom. http://www.liveops.com/company/pressroom/pr-040909.html Thu, 09 Apr 2009 04:00:00 PST http://www.liveops.com/company/pressroom/pr-021709.html LiveOps, the virtual call center company, announced today that 2008 was another year of double-digit growth and the third consecutive year of profitability. http://www.liveops.com/company/pressroom/pr-021709.html Tue, 17 Feb 2009 04:00:00 PST