Former eBay VP Joins LiveOps as Executive Vice President, Technology
Jeremy King Will Oversee LiveOps Product Management, Network Operations and Engineering
Santa Clara, CA, April 3, 2008 — LiveOps, the virtual call center company, today announced the appointment of Jeremy King as executive vice president of technology. Reporting to LiveOps CEO, Maynard Webb, King is now responsible for the LiveOps On-Demand Call Center Platform and Applications and oversees product management, network operations and engineering.
"LiveOps’ On-Demand Call Center Platform and Applications are leading edge solutions that are fundamentally changing how call centers operate. I am excited to have Jeremy join LiveOps to oversee our technology as we expand aggressively in the enterprise call center market," said Maynard Webb, CEO of LiveOps. "Jeremy brings deep experience in designing, managing and scaling the development of innovative platforms like LiveOps."
"LiveOps today runs the largest virtual call center with over 20,000 home agents. Our On-Demand Call Center Platform and our community of home agents, combined with the Salesforce Call Center application, allows companies to create a much more flexible solution that can rapidly scale up in both infrastructure and agents," said Jon Temple, President of World Wide Operations at LiveOps. "This joint solution from LiveOps and salesforce.com will drive customer success as companies are finally able to experience the advantages of the next generation of call centers."
As the former vice president of engineering and architecture for eBay, King was responsible for eBay’s buying, search, selling, stores, advertising, merchandising and security development teams, which included more than 340 engineers and contractors. King also previously ran eBay’s customer support and trust and safety development teams. During his tenure, eBay's platform scaled to handle more than a 400 percent increase in quarterly transaction volume. King also drove key initiatives to increase code standardization and quality while dramatically reducing project development efforts, time-to-market and overall efficiency.
The LiveOps technology platform delivers the scalability of the Internet to the call center environment and offers customers the ability to manage hundreds of millions of calls per month. LiveOps also uses its own platform and applications to run the LiveOps virtual call center with over 20,000 independent home agents, servicing more than 200 customers.
"With a complete and fully-integrated call center platform, LiveOps has distinguished itself by its ability to deliver innovative and proven solutions," said King. "I look forward to building on the company’s accomplishments and accelerating the innovation cycle, so that we can continue to deliver breakthrough results for our customers."
King joins the LiveOps seasoned management team which represents the best thought leaders in the industry, including executives from Adobe, eBay, Hyperion, Netscape, Salesforce.com, Siebel and Yahoo!.
About LiveOps, Inc.
LiveOps, the virtual call center company, frees businesses from the complexity and constraints of traditional call center models. LiveOps operates the world’s largest virtual call center, providing the only complete solution with on-demand applications, home agents and proven best practices that deliver breakthrough results. LiveOps on-demand call center applications instantly provide an enterprise-scale virtual call center infrastructure, while its network of 20,000 experienced home agents provides unmatched customer service. LiveOps' cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Santa Clara, California. Visit us online at www.liveops.com.
