Over 3,400 LiveOps' Agents took donations for American Idol's "Idol Gives Back" charity event
Agents Donated Time and Money to Help Raise Money for Young People in Extreme Poverty
Palo Alto, CA, May 17, 2007 - On April 25th, more than 3,100 LiveOps agents answered phones and took donations on behalf of American Idol's "Idol Gives Back" historic TV event. LiveOps received pledges of over $6 million. LiveOps also took pledges following American Idol's May 2 re-airing of its requests for donations.
LiveOps is the leading distributed call center provider and contracts with more than 10,000 agents across the country. The American Idol event was part of the award-winning show's campaign to raise awareness about the effects of poverty on children in the United States and in Africa.
LiveOps agents securely handled over 100,000 donation calls from American Idol viewers and fans. LiveOps Web-based platform was ideal for this high volume, event as it provides ultimate flexibility and reliability with little time necessary to ramp up and down. In less than one day, LiveOps was able to source more than 3,000 agents needed for a five hour period to support Idol Gives Back. Given the unprecedented call volume, LiveOps has continued taking donation calls, quickly staffing to ensure that callers motivated to donate can do so quickly and efficiently.
Additionally, LiveOps agents were given the option of donating part or all of their time and pay for the night to the Charity Projects Entertainment Fund and along with LiveOps employees and its affiliates have donated over $60,000 to the cause.
"We were delighted to be part of this important cause and I am thrilled with the generosity of our agent community and employees. Being able to quickly bring up over 3,000 seats and source this important project with agents motivated to get the maximum number of pledges is what LiveOps is uniquely able to do. Being able to leverage our versatile technology platform and our large and giving agent network for a cause like this, as well as others such as our work on the Red Cross' 1-877-LOVED-1S campaign after Hurricane Katrina, is thrilling." noted Maynard Webb, CEO of LiveOps.
About LiveOps, Inc.
LiveOps, the virtual call center company, frees businesses from the complexity and constraints of traditional call center models. LiveOps operates the world's largest virtual call center, providing the only complete solution with on-demand applications, home agents and proven best practices that deliver breakthrough results. LiveOps on-demand call center applications instantly provide an enterprise-scale virtual call center infrastructure, while its network of 20,000 experienced home agents provides unmatched customer service. LiveOps' cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Palo Alto, California. Visit us online at www.liveops.com.
