BUSINESS ALERT
LiveOps Achieves PCI DSS Level I Service Provider Compliance
LiveOps, the virtual call center company, has validated compliance with the Payment Card Industry Data Security Standard (PCI DSS), meeting the highest requirements achievable by a service provider for securing its customer account data. This compliance provides an additional level of confidence to LiveOps’ growing customer base, including direct response, global retail, financial services and insurance companies.
"As instances of identity theft and security breaches continue to grow, it is critical for companies to be able to assure customers that their confidential financial data is safe," said Niall Browne, Chief Information Security Officer for LiveOps. "LiveOps’ compliance with Level 1 PCI DSS reaffirms our commitment to security and the protection of client data. Our enterprise security controls have consistently met and surpassed the security requirements set forth by leading industry standards, which is why LiveOps continues to be a trusted provider of outsource call center services."
The PCI DSS is the payment card industry security requirement for companies that store, process or transmit cardholder data and has been endorsed by all the major credit card brands including Visa Inc., MasterCard Worldwide, Discover Network, American Express and JCB. The standard establishes consistent security measures and ensures customers that credit card, account and transaction information is safe from malicious system intrusion. Under the PCI DSS, Level 1 service provider status is assigned to companies processing more than six million credit card transactions per year, regardless of acceptance channel.
To achieve compliance, LiveOps completed an in-depth on-site security review by Trustwave, a certified PCI Qualified Security Assessor (QSA). LiveOps had to demonstrate compliance with 12 stringent security requirements of the credit card brands, submitting to a rigorous review of its information security policies, procedures and IT environment. Additionally, LiveOps enrolled in Trustwave’s on-demand compliance management solution, TrustKeeper®, to schedule required quarterly external and internal network vulnerability scans to maintain their compliance.
"By achieving PCI DSS compliance validation, it’s clear that payment card security is a core business requirement for LiveOps," says Robert J. McCullen, chairman and CEO of Trustwave. "As a market leader, they understand that securing customer information builds trust and confidence in their brand and in their organization, both critical to their business."
Multi-Layer Security Approach
LiveOps has invested heavily in security and addresses all the layers of the stack including physical security at the data center, network security, systems and applications security and data encryption.
- Physical — LiveOps data centers are protected by five security perimeters including mantraps with two layers of biometrics. In addition, up to 500 surveillance cameras are supported by infrared, ultrasonic and photoelectric motion sensors. The data centers are patrolled by 24x7 armed ex-military and law enforcement staff.
- Network — Security is enabled by multi-layer firewalls and intrusion detection systems monitored 24x7 by the LiveOps-staffed Security Operations Center.
- Systems and application level — Security is pervasive through every development discipline – software development lifecycle, code checks and related disciplines adhere to industry standard security processes. Data is encrypted to the highest industry standard which includes Advanced Encryption Standard.
About LiveOps, Inc.
LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today’s mission-critical business environments. The company also runs the world’s largest virtual call center, which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state- of- the- art virtual call center, coupled with the LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers. LiveOps is headquartered in Santa Clara, California. www.liveops.com.
