LiveOps Receives CRM Excellence Award
Customer Interaction Solutions Magazine Honors LiveOps for Success
Palo Alto, CA, July 19, 2006 - Editors of Technology Marketing Corporation's Customer Interaction Solutions Magazine have honored LiveOps, Inc., the leader in distributed contact centers, with the 2006 CRM Excellence Award.The award was given to LiveOps based on its superior technology and services, as well as hard evidence demonstrating significant improvement to its customers' businesses. This is the seventh year the CRM Excellence honor has been awarded.
LiveOps provides distributed contact center technology with Results-Based RoutingTM, so calls are always routed to the highest performing available agent, not just the first available agent. Its distributed, home-based agent model enables companies to ramp contact centers up and down in real-time, on-demand. As a result, 24% of calls are routed to the top 10% highest-performing agents and only 1.5% of incoming calls are abandoned.
"We're really proud of our success in helping companies increase sales and improve margins while maintaining a high level of customer service," said Bill Trenchard, CEO at LiveOps, Inc. "LiveOps has a unique solution that combines proprietary technology with superior agents to meet our clients' changing needs. Our tools promote performance, allow on-demand scalability, route calls to the best agents and allow customers to access data that is most critical to improving their businesses - all attributes that our customers need to grow their businesses."
About LiveOps, Inc.
LiveOps, the virtual call center company, frees businesses from the complexity and constraints of traditional call center models. LiveOps operates the world's largest virtual call center, providing the only complete solution with on-demand applications, home agents and proven best practices that deliver breakthrough results. LiveOps on-demand call center applications instantly provide an enterprise-scale virtual call center infrastructure, while its network of 20,000 experienced home agents provides unmatched customer service. LiveOps' cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Palo Alto, California. Visit us online at www.liveops.com.
