LiveOps Screen Recording Wins TMC Labs 2011 Innovation Award
Industry-first Cloud-based Screen Recording Application Enables Audio and Screen Review of any Customer Interaction at any Time
SANTA CLARA, Calif. — October 11, 2011 — LiveOps announced today that the company’s cloud-based Screen Recording application with storage has won the TMC Labs 2011 Innovation Award presented by Customer Interaction Solutions magazine. The prestigious award honors products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology.
The industry-first application can be easily enabled with the LiveOps platform without the additional costs of software to install or upgrade. Moving the storage of these recordings to a highly secure cloud environment also eliminates the costs typically associated with traditional storage systems. As an on-demand application, companies can purchase what they need, when they need it. In addition, companies can decide how long they want or need to retain the recordings to adhere to corporate standards or industry regulations. LiveOps partnered with ZOOM International in the delivery of this application.
"We are honored to receive recognition for the quality product that we have produced," said Sanjay Mathur, Vice President of Product Management. "As the original cloud-based contact center provider, LiveOps drives innovation around its platform, applications, and talent to bring more business value to our enterprise customers."
According to TMCnet.com, this year marks the 12th installment for the TMC Labs Innovation Awards in Customer Interaction Solutions, where TMC Labs analyzes dozens of applicants to find the most unique and innovative products.
"These companies deserve this great honor for creating innovative solutions," said Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from them as they continue to contribute to the future of the CRM and call center marketplace."
For more about the LiveOps Screen Recording application with cloud-based storage, visit www.liveops.com.
About LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. More than 200 companies, including Salesforce.com, Symantec and AAA trust LiveOps to exploit the interactions between today's multichannel, mobile and social consumers and the enterprise contact center to ultimately enhance brand preference. LiveOps' 10+ years of experience enables it be a trusted partner for companies wanting to migrate their contact center to the cloud to provide better service. With access to the largest contact center workforce of 20,000 agents, the company supports a wide range of industries including financial, health, insurance, retail, and professional services. LiveOps is headquartered in Santa Clara, California. For more information, visit www.LiveOps.com.
About Customer Interaction Solutions Magazine
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
LiveOps Media Contact
Michelle Basch, LiveOps
408.844.2731
mbasch@liveops.com
LiveOps is a registered trademark and LiveWork is a trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
