Home Agents Take 1 Million Pizza Orders
LiveOps Distributed Contact Center Routes Millionth Call to Home-Based Customer Service Agent in Pittsburgh; Pizza Delivered in Fort Worth, Texas
Palo Alto, CA, November 6, 2006 - In only a matter of months, home-based customer service agents under contract with LiveOps, the leader in distributed contact centers, have taken one million pizza orders via the company's distributed contact center. LiveOps has been handling calls for a leading national pizza chain since May of this year. The company began by taking a small number of calls each week to ensure a quality customer experience, but that stream of calls has been growing steadily during recent months building up to the millionth order.Contracting with over 9,000 home agents across 48 states, LiveOps is the largest distributed contact center of exclusively home agents in the country. Many LiveOps home agents answering calls for pizza delivery orders are college students and work at home caregivers.
The 1 millionth pizza order was taken on Sunday, October 15th at 8:15PM Eastern Time by home agent, Lauran Webb of Pittsburgh. The call came in from Fort Worth, Texas.
"LiveOps is enabling new efficiencies and revenue opportunities within the pizza business that have never before been possible. Through a combination of technology and a high quality agents, we're able to offer cost-effective relief for customer care concerns like long hold time and missed calls. The experience we've had providing high quality order taking and higher average ticket values in the pizza industry shows how other types of casual dining restaurants could benefit from home agents, as well," noted Bill Trenchard, CEO for LiveOps.
About LiveOps, Inc.
LiveOps, the virtual call center company, frees businesses from the complexity and constraints of traditional call center models. LiveOps operates the world's largest virtual call center, providing the only complete solution with on-demand applications, home agents and proven best practices that deliver breakthrough results. LiveOps on-demand call center applications instantly provide an enterprise-scale virtual call center infrastructure, while its network of 20,000 experienced home agents provides unmatched customer service. LiveOps' cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Palo Alto, California. Visit us online at www.liveops.com.
