LiveOps On the Web
| Maynard Webb - Chairman, LiveOps | |
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Cloud Computing and SaaS Why CIOs should pay attention to cloud computing and why they should consider SaaS for their contact center. Mission-critical SaaS Why the LiveOps on-demand platform is ready for mission-critical applications. The Future of Work Maynard discusses his vision for the future of LiveOps and revolutionizing the world of work. |
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The Human Cloud: The Elastic Workforce From the Net:Work 2010 event, Maynard joins Alex Edelstein, CEO of CloudCrowd, Sharon Chiarella, VP of Amazon's Mechanical Turk, Doron Reuveni, CEO of uTest, and moderator Neil Robertson, founder and CEO of Trada, to share what they've learned in the past few years about crowd sourcing. (This link will take you to GigaOm's Livestream channel.) |
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Managing Remote Workers: What We Still Need to Get Done From the Net:Work 2010 event, Maynard joins Gary Swart, CEO of oDesk and Simon Mackie, Editor of WebWorkerDaily at Gigaom to discuss the benefits and unique challenges of working with remote teams. (This link will take you to GigaOm's Livestream channel.) |
| True Cloud Contact Center | |
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True Cloud Contact Center Moving your critical contact center operation to the Cloud provides significant business benefits. However you need to have a clear understanding of the True Cloud before you make your move. |
| Five Innovative Trends I Learned From the Future – A Video Series from BT | |
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Five Innovative Trends: Introduction Nicholas Negroponte, Founder and Chairman of One Laptop Per Child and Co-Founder and Director of the MIT Media Lab speaks with BT's Head of Financial Markets, Howard Boville, about 5 innovative, futuristic - yet counterintuitive - trends that will impact society and business, especially the financial services industry. |
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Trend Number 1: Open Source Howard Boville and Nicholas Negroponte delve deeper into the first of the five innovative trends, Open Source. Joining them in the discussion are Jim Eckenrode, Bob Metcalfe and Maynard Webb. Together they debate the relevance of the freedom that comes with open source against the security and quality concerns that are inherent to financial services. |
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Trend Number 2: Perfect Translation Someday in the future will the world be speaking one universal hybrid language? Nicholas Negroponte explains his reasons for selecting Perfect Translation as the second of the five innovative trends. Contributing to the conversation are Jim Eckenrode, Bob Metcalfe and Maynard Webb, moderated by Howard Boville. The panelists explore the importance of physical and digital communication in new financial markets and its effect on the customer experience. |
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Trend Number 3: The Death of Paper The theme of this third installment of the 5 part series – the death of paper – has long been identified as a future innovative trend. The amount of electronic transactions is steadily increasing as new technologies are made available, but paper is still needed for to validate signatures and contracts. As micropayments first made popular by PayPal allowed for instant, online exchanges, the banking world saw firsthand how innovation can change how business is done. What innovation must happen next in order to end the requirement of paper? |
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Trend Number 4: Design as Strategy The 4th trend identified is Design as Strategy. Nicholas Negroponte, Jim Eckenrode, Bob Metcalfe, Maynard Webb and moderator Howard Boville discuss the importance of inserting creativity into more enterprises by asking the right questions, instead of answering existing ones. With the increasing leaps in product technology, financial services companies must move the needle on design or risk customers moving on to competitors. |
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Trend Number 5: Collaboration vs. Competition Are competition and collaboration mutually exclusive? Nicholas Negroponte, Howard Boville, Jim Eckenrode, Bob Metcalfe, and Maynard Webb debate the dichotomy of a vertically integrated financial services industry in Collaboration vs. Competition, the last of the "5 Innovative Trends I Learned From the Future" videos. |
| Add a New Dimension to Your Direct Response Campaign with LiveOps 3DR | |
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The Leader in Direct Response LiveOps generated over $1Billion in revenue for clients last year. |
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The Best IVR in the Industry Intelligent IVR minimizes dropped calls and intuitively transfers calls to a live agent when needed. |
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The Soft Offer Solution that Scales LiveOps beats boutique contact centers in 9 out of 10 split tests. |
| The Mission-critical On-Demand Contact Center Video Series | |
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Service Delivery Gary Slater, VP of Network Operations and Service Delivery, discusses LiveOps' 24x7 NOC and telephony backbone. |
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High Availability Vidur Apparao, CTO, discusses LiveOps' unique architecture for high availability. |
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Agent Utilization and Customer Service Levels Vidur Apparao, CTO, discusses LiveOps' powerful call routing technology. |
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Multi-layered Security Niall Browne, CISO, discusses LiveOps' multi-layered security and industry associations. |
