Revolutionizing the World of Work
Just as eBay revolutionized the world of commerce, LiveOps is revolutionizing the world of work. Today, LiveOps has created the largest marketplace for call center workers, uniting independent agents with companies all over the world.
LiveOps enables independent agents to work on their terms in any location, and at any time. Independent agents have expressed their satisfaction of working from home on a schedule they chose, while eliminating their daily commute and saving money on rising gas prices.
The result is a win-win-win scenario: the independent agents are happier at home, which translates to better agent performance for our customers, and fewer cars on the road helps our cause to reduce harmful pollutants in the environment.
And, the agents understand our work by meritocracy model, which ties agent compensation to performance. The best performing agents receive the most amount of work so our customers receive the highest quality agents at a lower cost per call.
Our vision is to extend our marketplace beyond the call center. We will continue to grow the community of highly skilled workers and enable more people to do what they love on their own terms. At the same time, we'll continue to deliver breakthrough results and provide our customers with superior service. Revolutionizing the world of work is our passion and is at the heart of everything we do. It's not an easy task, and that's the way we like it!
Creating a World Without Boundaries
As the leading innovator in creating the world's largest marketplace for work, we've developed an environment where work and talent are unconstrained by physical boundaries. Where the best person is working on each project and each individual can select the work they enjoy the most and work in the way that is most convenient for them.
Thanks to our revolutionary on-demand technology, our agent pool includes anyone, anywhere with the right skills and proven performance. By including home-based workers or linking various locations to gain flexibility, this distributed or "virtual" model affords significant opportunities for businesses:
- A much larger pool of experienced workers from which to choose
- Ability to quickly augment or back up your existing agent staff with our network of independent agents
- Better visibility and control into the performance metrics that are most important to your business
- Multiple tools and methods to help agents improve their performance