LiveOps events worldwide can help you stay current with evolving contact center technologies. To schedule a meeting with LiveOps, please contact our Press department.
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Becoming the “Amazon” of HME: How to Turn Customer Service into a Competitive Differentiator -- How can companies scale to meet new customer demands while maintaining quality control and keeping operational costs down? By implementing a home-based agent model approach to customer service, where companies can employ more experienced agents and easily scale up and down to handle traffic spikes compared to traditional brick-and-mortar contact centers.
Keith McFarlane, Chief Technology Officer, Cloud Platforms & Telephony at LiveOps, will share how WebRTC technology is truly the next stage in the globalization of the contact center, especially in the areas of monetization and creating a superior, personalized customer experience.