LiveOps Events, Webinars, and Conferences

LiveOps events worldwide can help you stay current with evolving contact center technologies. To schedule a meeting with LiveOps, please contact our Press department.

Tradeshows

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Speaking

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Webinars

Webinar Replays - On Demand

Four Trends That Are Defining the Future of Customer Service
Organizations that excel in customer service usually ensure that their agents, processes and technology are optimized to perform well at all times. By continually evaluating shifting trends in customer behavior these organizations are able to stay ahead of the myriad of challenges facing their agent community and ensure that through a better agent experience they can deliver a better overall customer experience. In this webinar Kate Leggett, Principal Analyst from Forrester Research and Ann Ruckstuhl, CMO at LiveOps review four of the hottest trends that are helping to define the future of customer service today and how you can stay ahead of them.
How to Build a Multichannel Support Environment
When your customers or prospects call, email, text, post, tweet, visit or chat will your company be there? Will it respond quickly and efficiently enough? In this on-demand webinar you will hear from industry experts from LiveOps, Voxeo, Angel and Nuance as they discuss how their companies are addressing these and other multichannel support challenges.
Deliver the Optimal Customer Experience at Less Cost with an Integrated Multichannel Desktop in the Cloud
Join Omer Minkara, noted Customer Experience and Service Management Research Analyst with the Aberdeen Research Group, and Kieron Lawson is Chief Technology Officer, Cloud Applications at LiveOps, as they present several unique findings from recent research which support the notion that a better agent experience equals a better customer experience.
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