As Chief Executive Officer of Liveops, Jim brings a proven track record of driving growth and delivering exceptional results for high-growth companies and their clients. Having served in CEO and board roles at more than 35 companies, Jim offers deep operational insight and expertise in scaling both technology and service-based businesses. A recognized thought leader, Jim is passionate about advancing responsible AI that serves clients, companies, and people. A graduate of the U.S. Naval Academy, he served five years as a Navy Pilot before transitioning into the business world. He now lives in Santa Fe, NM, and enjoys hiking and fly fishing around the globe.

As Chief Operating Officer of Liveops, Molly brings more than two decades of executive experience leading companies through growth, scale, and transformation. She has held multiple C-level roles across operations, marketing, and strategy, and has successfully guided several organizations through go-to-market expansion, operational restructuring, and successful exits.

Known for her sharp strategic instincts and get-it-done leadership style, Molly specializes in building high-performing teams, aligning cross-functional execution, and driving results in dynamic environments. Her work spans startups to enterprise, with deep expertise in service-based and technology-driven businesses.

A graduate of the University of Oregon, Molly lives in Portland, OR with her family. Outside of work, she enjoys family dinners, entertaining friends, traveling, and enthusiastically hacking up a golf course.

With over 30 years of experience in various financial leadership roles, Kregg is focused on creating value by driving profitable growth for organizations. With a focus in B2B and B2C services, hospitality, real estate, and financial services throughout his career, Kregg has a diverse background in areas such as: M&A, cross-border transactions, global operations, technology development, and business transformation and optimization. He enjoys spending time with his family and dog in the outdoors of Colorado as well as being an active member in their church.

Purnima is a trusted executive advisor with over 20 years of experience guiding companies through every stage of growth, transformation, value creation, and exits. She brings deep expertise in corporate strategy, M&A, restructurings, legal and IP strategy, and operational scaling. With over a decade in executive officer roles, Purnima has led cross-functional initiatives and advised boards on governance, enterprise risk, shareholder engagement, and leadership transitions. Known for a pragmatic, collaborative approach, she helps leadership teams navigate complexity, align stakeholders, and execute in high-growth and high-stakes environments. Purnima joined Liveops after spending over 10 years at DLA Piper. She received her J.D. from Santa Clara University and Bachelor of Science from the University of California, Davis.

Jon has over 20 years in the BPO space specializing in client management and results-oriented growth. He is passionate about family, sports, and creating new memorable experiences in life.

Jen has over 15 years of experience helping companies build scalable systems and processes. She has a passion for blazing new trails and bringing ideas to life. Jen loves spending time with her family and animals on her homestead in rural Georgia.

With more than 10 years of CX leadership and operational excellence, Amy delivers better outcomes to enterprise partners through innovative CX solutions and strategies. Additionally, she leads Liveops DEI initiatives, fostering diverse perspectives and enhanced representation. Amy and her family enjoy walking, hiking, and dining at local Arizona restaurants.

Liliana López-Sandoval is a global technology leader with over 20 years of experience driving transformative change across multinational organizations. She specializes in aligning digital strategy with operational excellence, leading high-compliance global environments, and redefining secure service delivery at scale. Liliana simplifies complexity and ensures regulatory readiness, with expertise in frameworks such as PCI DSS, HIPAA, and GDPR. As a trusted advisor to C-suite leaders, she combines a forward-thinking vision with a strong ability to deliver sustainable growth. 

Passionate about people-first leadership, Liliana is dedicated to diversity, mentorship, and empowering teams. She holds an MBA in Services Management and a B.S. in Electronics and Telecommunications Engineering from EGADE Business School – Tecnológico de Monterrey, which provided the foundation for her career in technology and innovation. 

Michelle Winnett is a seasoned leader with over 20 years of experience in high-tech and tech-enabled services. With a proven track record of driving revenue growth and establishing successful partner ecosystems, Michelle has worked with companies like Electric Lightwave, Amazon Web Services, Ruby, and Block. She thrives in environments where clear objectives lead to impactful outcomes, and her leadership is focused on creating strategic value and fostering results-driven relationships. Michelle’s strategic approach to business development and her ability to navigate complex challenges have helped her excel in both domestic and global markets. She holds an MBA in International Business from Portland State University – School of Business, which has equipped her with the global perspective and expertise that have been crucial to her success in driving partnerships and growth.

Shelby Bozekowski is an accomplished marketing leader with over 10 years of experience in the contact center industry, working with leading SaaS companies and on-demand BPOs to deliver global flexibility, technology-driven innovation, and exceptional customer experiences. She holds a Bachelor of Science in Business Administration with an emphasis in Finance and Marketing, and a Minor in Economics, from the University of Colorado Boulder’s Leeds School of Business.

Shelby leverages her strong foundation in finance and economics to create data-driven marketing strategies that drive brand growth, customer engagement, and measurable business results. Recognized as a thought leader in the CX and contact center space, she blends financial acumen with creative vision to craft campaigns that are impactful, scalable, and aligned with strategic objectives. Passionate about continuous learning and innovation, Shelby thrives in dynamic environments where she can help organizations evolve, inspire teams, and deliver lasting value to clients.

With over 15 years of experience in human resources, Shawnee has a passion for developing and implementing strategies that foster a positive and inclusive workplace culture. She is dedicated to supporting employees’ growth and well-being, recognizing that a motivated and engaged workforce is key to achieving business objectives. She is an active member of her community, volunteering as a women’s mentorship leader and youth basketball coach