LiveOps Press Release

LiveOps to Speak at the Contact Center Conference Fall 2013

Gold Sponsor to Discuss Improving the Customer Experience with Cloud, Multichannel and WebRTC
Monday, November 4, 2013
REDWOOD CITY, CA and PHOENIX, AZ

WHO:

LiveOps, Inc., the global leader in cloud contact center and customer service solutions.

WHAT:

The Contact Center Conference Fall 2013 is hosted by the Contact Center Association (CCA) and provides educational sessions that are intended to help contact center professionals advance their career and perform daily responsibilities in the most efficient and effective way possible. Since launching its first conference in March 2011, the CCA is dedicated to providing resources, information, education and professional networking opportunities to the global contact center community.

WHEN:

Monday, November 4 – Thursday, November 7, 2013

WHERE:

The Contact Center Conference Fall 2013 will be held at the Pointe Hilton Tapatio Cliffs Resort at 11111 North 7th Street, Phoenix, Arizona 85020

WHY:

Educational Session: Tuesday, November 5, from 2:30 – 3:30 p.m. MST; “Driving Better Customer Experience with Cloud, Multichannel and WebRTC”

Driven by tremendous and fast business growth, a large business-to-consumer, U.S. company needed to transform its contact center to be more agile so they can provide a better customer experience while improving agent productivity. Join Ann Sung Ruckstuhl and George Matar of LiveOps to discuss this compelling case study and learn why adopting the LiveOps multichannel cloud contact center is helping to strengthen and expand this customer service organization to drive more sales and better agent utilization.

In this session, attendees will learn about the business drivers to migrate to the cloud, how empowering 500 agents with integrated multichannel agent desktops is transforming customer service, why work-at-home is not just for emergencies and why embracing WebRTC browser-based telephony is simply a smart decision.

Media or Analysts interested in discussing customer service trends with LiveOps should contact Rory Schaff at roryschaff@mcgrathpower.com.

About LiveOps

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information, visit www.LiveOps.com.


Media Contact

Rory Schaff, McGrath/Power Public Relations for LiveOps
(408) 727-0351
roryschaff@mcgrathpower.com


LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.