To succeed in retail, the business needs to persuade that customer to buy again, and again with great customer service. The problem that Worldwide Sports Travel had was tens of thousands of customers, a basic email package, no ability to identify interests for target marketing, and no SMS capabilities. Worldwide Sports Travel, The Sports Box Office and Ticket Solutions are online businesses offering tickets and corporate hospitality for major sporting, cultural and music events in the UK and overseas. At any given time, the company may be selling tickets to hundreds of events and dealing with tens of thousands of individual customers.
The company turned to LiveOps and implemented LiveOps Social™ (with SMS), LiveOps Chat™ and LiveOps Email™ to send delivery notifications, ticket order confirmations, event reminders and promotions.The result? An increase of more than 30% in repeat customer sales!
Quality and efficiency
Worldwide Sports Travel was able to automate SMS and Email messages for ticket delivery notifications and order confirmations
Broadcast scheduling, throttling and acceptable business hours rules
The ability to easily target interest groups resulted in an increase by more than 30% for repeat customer sales.
LiveOps enabled the company to reach customers on the move by SMS, receive requests and easily send last-minute promotions.
LiveOps stores and categorizes all communications for easy retrieval and tracking for complete customer communication history
Anywhere, anytime access
The LiveOps Platform and Application run in the cloud, so they can be accessed by geographically distributed support centers via a single platform.
Behold the LiveOps Cloud Contact Center Platform. Multi-channel. Multi-featured. And proven to multiply customer satisfaction.
LiveOps Chat provides a better integrated experience for online customers with sophisticated capabilities that deliver just-in-time customer engagement to drive faster resolution and higher sales.
Email provides a better, integrated experience for the digital consumer with advanced blended capabilities to enhance customer engagements while significantly lowering the cost of customer service operations.
LiveOps Social provides a quick, easy and efficient way for you to bridge your contact center to your customers via social media and other mobile channels. You can be assured that you are engaging with customers in whatever contact channel they choose, with the capability to route these interactions to the right agent every time.
All LiveOps Products