LiveOps Customers
LiveOps has over 200 customers, ranging from small businesses to Fortune 500 companies.Here's a sampling of some of our world-class customers.
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"Today, salesforce.com considers having a contact center in the cloud essential to providing great customer support. We've been extremely pleased with the LiveOps platform. All of our mission-critical infrastructure is performing to our high standards enabling salesforce.com to provide high-quality, responsive customer service across all of our customer support centers." — Krista Anderson |
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"Achieving better agent utilization and greater operational efficiency were important factors in our decision to adopt a virtual call center model. What set LiveOps apart was its ability to rapidly deploy and integrate with our existing systems. We were up and running in a matter of days versus the months it would have required with other vendors." — Matt Wise |
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"LiveOps did an amazing job of talking with consumers. They really boosted our upsells — the most unique thing about this part of the campaign was that the average sale exceeded our target price by about $65 per order. People bought ink, paper, cameras, a second printer — nothing was off the board." — Richard T. Allen |
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"We had been struggling with two other hosted call center solutions and their unreliability was impacting our business. With LiveOps, we were able to get a new solution up rapidly and we finally have a call center platform upon which our business can depend and grow. We've seen an increase of 20% in the number of outbound calls per agent due to LiveOps' reliability and functionality." — Jack Sands |
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"We never would have considered having so many of our calls handled by one vendor before LiveOps came along and turned the industry on it's head." — Jonathan L. Congdon |
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"We could not have scaled to the volume that we have, at this speed, without the flexibility of the LiveOps On Demand platform. We can quickly launch and track a campaign, get feedback on call volume and then make changes on the fly to maximize results." — Tammy Valdez |
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"LiveOps agents have been able to successfully advise our sellers how to improve their storefronts and marketing to help them generate more business and improve their relationship with eBay." — Dave Grim |
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"We had ample resources to meet the spike triggered by the attraction's grand opening. We're already seeing a savings in overhead, as we no longer have to pay for idle time. LiveOps is helping us manage down potential idle time and overhead, which ultimately gives us better control over costs." - George Kish |
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"LiveOps platform allowed us to capture more inbound calls and convert those calls into sales at a far lower cost using their ASR (Automated Speech Recognition) technology. Combined with their hands-on account management team, they have become our primary partner for direct response." — Katie Williams |
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"LiveOps is great to work with and has exceeded my expectations. They were able to answer more calls and improve the caller's experience. They increased revenue per order which produced a dramatic increase in annual revenue." — Keith Mirchandani |
More Customers
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