LiveOps Customer Snapshots
Salesforce.com needed a new contact center platform to manage their globally distributed contact centers as a single, unified contact center and provide the visibility, reliability, and scalability required to deliver high customer service. Read why they chose LiveOps.
West Marine needed a new contact center solution that would give them greater flexibility and access to the latest contact center features. Because they wanted to minimize IT costs, the new call routing system also had to be easily maintained by business users with minimal IT
support. Read why they chose LiveOps.
VForce was running a contact center platform that went down so often it was impacting agent performance and Vforce's bottom line. In addition to the ongoing technical difficulties, VForce had committed to integrate Salesforce CRM with the back-end legacy systems at AAA.
Read why they chose LiveOps.
When Product Partners (Beachbody) needed a direct response partner who could deliver both the highest quality of customer service agents, as well as a world-class cloud contact center platform, they conducted a head-to-head direct response vendor bake-off. Read why they chose LiveOps.
To differentiate themselves from the low-cost-printer/high-cost-ink model of their competitors, Kodak wanted to leverage its customer loyalty and quality brand by offering cost-effective home printing for high quality prints. Read why they chose LiveOps.
Boardroom Inc. had a new idea for their infomercials: present the products, and save the call to action until the last three minutes of the pitch. The only downside to the immense number of calls that the infomercials generated, was that the inbound call fulfillment center was quickly overwhelmed by the enormous surge in volume at the end of the programs.
Read why they chose LiveOps.
