|
LiveOps helps drive maximum revenue from every single interaction. Over the past eight years, we have proven to be the premier customer acquisition call center for inbound calls.
LiveOps handles 60-80% of the calls for the top direct response programs. LiveOps leads the industry by answering the most carrier calls (we have the lowest busy out in the industry), which is essential for maximizing customer acquisition.
How do we do it?
We take and make more calls
With more than 20,000 home agents and our virtualized routing technology, you have nearly unlimited scalability, so more calls are answered and orders are taken. Only LiveOps answers 98.5 % of leads and keeps call abandonment rates under 1%.
We handle more call volume
LiveOps’ dynamic staffing model adapts to the peaks and valleys of your call volume. In addition to maximizing your revenue by answering more calls, this model improves customer service and reduces hold times – and you never pay for excess capacity.
We route each call to the right agent
LiveOps’ performance-based routing helps ensure that the best agents take the majority of your calls. For some LiveOps outsourcing customers, we've doubled their conversion rates.
We’re experts in cross-sell/upsell
With LiveOps, you gain access to some of the most experienced and skilled agents in the industry. They’re well trained and highly motivated because of our on-demand performance model. And wherever possible, they use your products so they can engage with customers in a more personal and persuasive way.
|