The Spring 08 LiveOps On-Demand Call Center Platform provides significantly enhanced capabilities for call centers, including enhanced outbound dialing capability, improved call routing user interface for business users, CTI integration with external call delivery services, as well as integration with major call routing systems.

Highlights of Spring 08 Availability

The outbound dialing capability has been significantly optimized for highly- scalable political outbound calls. The LiveOps Predictive Dialer optimizes automated outbound calls for highly distributed agents to handle large volumes of outbound calls.

LiveOps patent pending call routing application has enhanced its Results Based Routing™ with an interface that allows business users to create routing rules automatically with results measured directly from their CRM applications.

CTI enhancements include data integration with external call delivery services. Data can now be transferred into the LiveOps On-Demand Call Center Platform and delivered to distributed agents in conjunction with calls – without requiring separate purchase of complex and costly CTI systems. Using Web Services, LiveOps integrates with other client systems while maintaining confidential data on the client’s systems to safeguard customer information.

LiveOps Spring 08 also includes a Web Services API (Application Programming Interface) layer that enables tighter integration with call routing solutions such as Genesys and Cisco. This allows the LiveOps platform to work seamlessly in a heterogeneous call center environment.

» Read the press release

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