Acquire More Customers and Revenue
LiveOps helps drive maximum revenue from every single interaction. Over the past eight years, we have proven to be the premier customer acquisition call center.
More Revenue from Each Call
LiveOps handles 60-80% of the calls for direct response advertisements and infomercials on television. Our track record of delivering 30% more revenue per campaign tops any other vendor in the industry.
Highly skilled agents, supported by the power of the LiveOps On-demand Platform, deliver unsurpassed results including:
- 30% more revenue per campaign
- Direct response call abandonment rates under 1%
- Order values 15 to 34% percent higher than industry average
- More calls answered, resulting in more orders taken
Additionally, LiveOps offers the most technologically advanced IVR solution available so that callers can place orders and complete tasks on their own, freeing agents to handle more high-value opportunities.
Every Call is Important
As consumers juggle busy schedules, many are using the Internet to research products and then place their orders over the phone. LiveOps makes sure you get the most out of every one of these customer interactions and helps you identify and take advantage of new customer acquisition opportunities such as:
- LiveOps analyzes core demographics to help you choose the best potential offers.
- Continual testing and collaborating with our customers to optimize scripts for each call type and customer segment improves call success rates.
- We ensure that only the best, fully certified agents handle your calls.
LiveOps On-Demand Platform and Applications enable best practices for every call center function, from forecasting and staffing to call routing and agent management, so that every call from simple food-service or catalogue orders to complex telesales calls are handled efficiently and cost effectively.
Certified independent home agents are ready to handle a wide spectrum of inbound or outbound customer acquisition call from B2B lead qualification to inbound travel and tourism calls.
- Commissioned agents proactively sell more per call to maximize revenue from soft offers and have the highest close rate for hard offers.
- Our nationwide network of independent agents includes licensed insurance brokers and bilingual agents to handle specialized calls.
- The agents are experts at introducing your programs and products to new audiences.
- Certified independent agents are always on hand to take up-sell calls transferred from other call centers.
The Industry's Most Qualified Agents
The community of independent home agents that we utilize knows how to maximize results and deliver measurable, bottom-line benefits that simply can't be matched by traditional brick-and-mortar call centers. Instead of just taking orders, they leverage LiveOps on-demand tools to actively increase the amount of each sale, and improve the experience of every caller.
High Quality, Dependable Lead Generation
LiveOps has helped its customers generate thousands of highly qualified leads that uncover opportunities that they otherwise may never have found.
The independent agents handling outbound lead generation quickly become intimate with your company and your products. They are highly skilled at conducting simple information gathering campaigns to help you complete your database information, can conduct in-depth information gathering calls to further qualify sales leads and can help you identify new opportunities with existing customers.
Supported by the LiveOps integrated Outbound Dialer, the lead generation agents complete more calls to help you reach your goals faster and more efficiently.
LiveOps independent agents provide outbound consultative selling to top sellers for a major on-line ecommerce company and have received 100% customer satisfaction scores in the first few weeks of the campaign.
