Home Agent Selection and Certification
LiveOps on-demand agent selection and certification tools enable us to quickly identify, screen and certify agents to work on our customers' programs. With processes honed over the years we've spent running the world's largest virtual call center, LiveOps can launch the equivalent of a 350-seat call center in a matter of hours.
Home Agent Selection and On-boarding
By automating agent sourcing and on-boarding, LiveOps is able to source a large number of high-quality agents quickly. Thousands of agent applications are screened and tested every week but only a small fraction of those meet the criteria to become certified independent home agents.
LiveOps' powerful, online sourcing tools enable us to contract with talent nationally and build a diversified community to match the interests and needs of a wide variety of customers. The pool of potential applicants is much larger, which changes the whole sourcing equation from "How do I find people?" to "How do I select the best from so many people?"
Our robust agent sourcing process ensures that certified agents are a great fit for your programs.
Home Agent Certification
LiveOps eLearning solutions enable hundreds of agents to ramp up simultaneously on new programs - right from home and at times that are convenient for them. All learning is self-paced so agents can learn at a pace comfortable to them, while allowing progress to be tracked in real time.
Additionally, fully customizable online certification tests accurately assess comprehension. This better prepares agents for calls compared to traditional call center training where agents sit through instruction but are never required to demonstrate that they understand and can apply what they learn.
