Vasili Triant is the Chief Executive Officer of LiveOps. He is responsible for all strategic and operational aspects of the company. Under his leadership LiveOps is capitalizing on the cloud, social and mobile revolutions to transform customer service interactions. A customer service and telecommunications veteran and visionary, Vasili brings tremendous experience to LiveOps as a nearly 20-year customer service and telecommunications veteran.
In his previous role at LiveOps as Senior Vice President of Cloud Applications Sales, Vasili has driven more than 50 percent average annual growth of the Cloud Platform business.
Prior to LiveOps, Vasili spent nearly a decade at the helm of the ShoreTel Asia Pacific Sales and Contact Center Practice. Vasili also founded and led EvVolv Technologies, a successful IP telephony solutions provider that designed and implemented solutions around the Cisco, Mitel and ShoreTel platforms. Before EvVolv Technologies, Vasili served as the director of sales at a server-based IP PBX company, Com2001.com, which designed state-of-the-art speech-enabled UC solutions.
Vasili has a Bachelor in Business Administration from the University of San Diego.
Jeff Thompson brings close to 20 years of expertise in developing innovative solutions for the global Fortune 500 designed to improve customer service delivery. With the 2014 acquisition of UserEvents, Jeff joined LiveOps as the lead for the CxEngage product that allows companies to consistently deliver great customer experiences by monitoring their customers’ journeys and proactively engaging with the customer at the right moment and with the right context. Prior to the acquisition, Jeff was UserEvents’ founder and CEO.
In 2006, Mr. Thompson was the founder & CEO of Conseros Software whose products prioritized and distributed work tasks to the best skilled and available employee throughout the enterprise, including the back-office. Fortune 500 clients realized 17 to 24% operational efficiencies in deploying the Conseros product while improving delivery of service to their customers. Jeff successfully executed an acquisition by Genesys Telecommunications Inc. in 2009 and the Conseros software has been key in expanding Genesys’ reach beyond the contact center. Prior to Conseros, Jeff worked in a variety of leadership positions with NBTel, a subsidiary of Bell Canada and recognized innovator in the telecommunications industry; PowerTel, a competitive local exchange carrier in Australia and is now Telecom New Zealand; Exigen Group, an early pioneer in cloud and SaaS applications; and iQor, a multi-national BPO provider & InformationWeek technology innovator.
Jeff is the Vice Chair at Ignite Fredericton, President at Propel ICT, an active angel investor and advisor to several early-stage startups.
Keith McFarlane is Chief Technology Officer and Senior Vice President of Engineering at LiveOps. In this capacity, he leads global software design and development efforts, ensuring on-time, high-quality delivery of the industry’s most innovative and resilient contact center platform. With a background including 20 years of contact center, enterprise software, and cloud platform experience, McFarlane brings deep experience, leading-edge thinking, and organization-building skills to the task of growing the world’s best contact center technology engineering organization.
Keith started his career as a software engineer at AT&T Bell Laboratories, where he learned from some of the best minds in software engineering research and development. After the spin-off of AT&T’s business technology division into Lucent Technologies, and through the subsequent formation of Avaya, he remained immersed in the design and development of contact center technologies. He earned five patents in his tenure with these companies, and contributed thought and code to some of the best-recognized contact center systems in the world. To diversify his experience, he then joined PeopleSoft, working on the CRM product as development manager of the Sales Force Automation group, and building out key lead management, marketing integration, and forecasting features.
In his 6-year tenure with LiveOps, Keith has established himself as a passionate advocate for innovation and modernization in the contact center industry. He is frequently called upon to speak at industry events, and has cultivated a wide following across multiple social media platforms.
Rob Clarke is the SVP of Global Platform Sales. He has overall revenue responsibility for cloud applications at LiveOps. Under his leadership, the sales team is focused on enabling the marketplace to provide an effortless customer experience in the cloud. An industry veteran with 20 years of technology and sales experience, Rob's strengths include sales team growth, productivity improvement, and channel development; and he is passionate about helping others reach their fullest potential.
In his previous role as Vice President of Cloud Applications Sales at LiveOps, Rob was focused on building the North American sales team and creating an effective channel program which enables partners to grow their business by delivering the best customer service solutions in the cloud. Under Rob's leadership, revenue from channel sales increased 500% in one year.
Rob's experience spans a variety of markets in the high tech industry with dynamic technology companies like Extreme Networks, Enterasys, and ShoreTel where he was instrumental in developing new channels and creating sales models that produce top results. Prior to LiveOps, Rob spent more than 6 years in sales leadership roles at ShoreTel driving exponential growth in the western United States and Canada. He also led sales expansion into new markets in Central and Latin America, making that region the most productive in the company in a short period of time.
Prior to his successful foray into sales Rob gained valuable technical experience as a network engineer deploying switching and routing solutions nationally for a fast growing CLEC and he is a proud veteran of the United States Navy where he spent 6 years deploying and maintaining highly complex cryptology systems globally.
Greg Hanover is Senior Vice President and General Manager of Agent Services at LiveOps. He is responsible for the end-to-end delivery of LiveOps’ cloud talent customer interaction services via the most scalable true cloud contact center platform, LiveOps Platform. In this role, he manages the virtual community teams. Under his guidance, these teams launch and manage new customers who leverage LiveOps’ community of 20,000 home-based, independent agents.
Greg brings 15+ years of technology and contact center expertise to LiveOps. Prior to being appointed SVP & GM of Agent Services, he managed the retail business unit at LiveOps that remains the category leader within the contact center industry . Greg’s held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg started his career in the Sports and Entertainment industry holding various operational leadership roles.
Greg holds an MBA and B.S. Degree in Marketing from Canisius College.