Vasili Triant is the Chief Executive Officer of LiveOps. He is responsible for all strategic and operational aspects of the company. Under his leadership LiveOps is capitalizing on the cloud, social and mobile revolutions to transform customer service interactions. A customer service and telecommunications veteran and visionary, Vasili brings tremendous experience to LiveOps as a nearly 20-year customer service and telecommunications veteran.
In his previous role at LiveOps as Senior Vice President of Cloud Applications Sales, Vasili has driven more than 50 percent average annual growth of the Cloud Platform business.
Prior to LiveOps, Vasili spent nearly a decade at the helm of the ShoreTel Asia Pacific Sales and Contact Center Practice. Vasili also founded and led EvVolv Technologies, a successful IP telephony solutions provider that designed and implemented solutions around the Cisco, Mitel and ShoreTel platforms. Before EvVolv Technologies, Vasili served as the director of sales at a server-based IP PBX company, Com2001.com, which designed state-of-the-art speech-enabled UC solutions.
Vasili has a Bachelor in Business Administration from the University of San Diego.
Jeff Thompson brings close to 20 years of expertise in developing innovative solutions for the global Fortune 500 designed to improve customer service delivery. With the 2014 acquisition of UserEvents, Jeff joined LiveOps as the lead for the CxEngage product that allows companies to consistently deliver great customer experiences by monitoring their customers’ journeys and proactively engaging with the customer at the right moment and with the right context. Prior to the acquisition, Jeff was UserEvents’ founder and CEO.
In 2006, Jeff was the founder & CEO of Conseros Software whose products prioritized and distributed work tasks to the best skilled and available employee throughout the enterprise, including the back-office. Fortune 500 clients realized 17 to 24% operational efficiencies in deploying the Conseros product while improving delivery of service to their customers. Jeff successfully executed an acquisition by Genesys Telecommunications Inc. in 2009 and the Conseros software has been key in expanding Genesys’ reach beyond the contact center. Prior to Conseros, Jeff worked in a variety of leadership positions with NBTel, a subsidiary of Bell Canada and recognized innovator in the telecommunications industry; PowerTel, a competitive local exchange carrier in Australia and is now Telecom New Zealand; Exigen Group, an early pioneer in cloud and SaaS applications; and iQor, a multi-national BPO provider & InformationWeek technology innovator.
Jeff is the Vice Chair at Ignite Fredericton, President at Propel ICT, an active angel investor and advisor to several early-stage startups.
Rob Clarke is the SVP of Global Platform Sales. He has overall revenue responsibility for cloud applications at LiveOps. Under his leadership, the sales team is focused on enabling the marketplace to provide an effortless customer experience in the cloud. An industry veteran with 20 years of technology and sales experience, Rob's strengths include sales team growth, productivity improvement, and channel development; and he is passionate about helping others reach their fullest potential.
In his previous role as Vice President of Cloud Applications Sales at LiveOps, Rob was focused on building the North American sales team and creating an effective channel program which enables partners to grow their business by delivering the best customer service solutions in the cloud. Under Rob's leadership, revenue from channel sales increased 500% in one year.
Rob's experience spans a variety of markets in the high tech industry with dynamic technology companies like Extreme Networks, Enterasys, and ShoreTel where he was instrumental in developing new channels and creating sales models that produce top results. Prior to LiveOps, Rob spent more than 6 years in sales leadership roles at ShoreTel driving exponential growth in the western United States and Canada. He also led sales expansion into new markets in Central and Latin America, making that region the most productive in the company in a short period of time.
Prior to his successful foray into sales Rob gained valuable technical experience as a network engineer deploying switching and routing solutions nationally for a fast growing CLEC and he is a proud veteran of the United States Navy where he spent 6 years deploying and maintaining highly complex cryptology systems globally.
Greg Hanover is Senior Vice President and General Manager of Agent Services at LiveOps. He is responsible for the end-to-end delivery of LiveOps’ cloud talent customer interaction services via the most scalable true cloud contact center platform, LiveOps Platform. In this role, he manages the virtual community teams. Under his guidance, these teams launch and manage new customers who leverage LiveOps’ community of 20,000 home-based, independent agents.
Greg brings 15+ years of technology and contact center expertise to LiveOps. Prior to being appointed SVP & GM of Agent Services, he managed the retail business unit at LiveOps that remains the category leader within the contact center industry . Greg’s held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg started his career in the Sports and Entertainment industry holding various operational leadership roles.
Greg holds an MBA and B.S. Degree in Marketing from Canisius College.
Baker Johnson has more than 16 years of experience delivering marketing-led revenue growth. He most recently served as the Director of Demand Generation at Zenoss, Inc., where he helped to drive double-digit growth in lead quality, lead volume, pipeline, and new bookings in his first year alone.
Prior to Zenoss, he was the Vice President of Marketing at Affiniscape. He has also held marketing leadership positions at companies including RTM Consulting, QuickArrow and Dell.
Baker attended Louisiana State University where he received his undergraduate degree in Marketing and Business Economics.
Ryan Proudfoot is the VP of Product Management and is responsible for directing the product teams and driving innovation in LiveOps’ product line.
In his previous role as a Senior Product Manager at LiveOps, Ryan has had deep experience in product development and management and holds three U.S. patents. He joined LiveOps in early 2015 and has driven ongoing product improvements. He previously worked in product management and customer support with Blackberry World; Research in Motion; and Chalk Media. Proudfoot holds both bachelor and master degrees in computer science from University of New Brunswick.
Dennis Schmidt is the Senior Vice President of Global Operations at LiveOps and is responsible for managing LiveOps' worldwide operations involving the support and development of all networks and systems for cloud platforms, and managing customer implementation and post-launch customer support.
Dennis has more than 20 years of hosted and SaaS voice and call center experience. Most recently he was Shoretel's Vice President of Networks and Systems Engineering covering Network Operations Centers for their Cloud Division. Under his leadership, the division embarked upon a transformation of their hosted service, centered on customer service delivery excellence.
Dennis attended the University of Puget Sound where he received his undergraduate degree in Philosophy and Seattle University School of Law.