Management Team

Greg Hanover

SVP and GM of Agent Services

Greg Hanover is Senior Vice President and General Manager of Agent Services at LiveOps. He is responsible for the end-to-end delivery of LiveOps’ cloud talent customer interaction services via the most scalable true cloud contact center platform, LiveOps Platform. In this role, he manages the virtual community teams. Under his guidance, these teams launch and manage new customers who leverage LiveOps’ community of 20,000 home-based, independent agents.

Greg brings 15+ years of technology and contact center expertise to LiveOps. Prior to being appointed SVP & GM of Agent Services, he managed the retail business unit at LiveOps that remains the category leader within the contact center industry . Greg’s held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. Greg started his career in the Sports and Entertainment industry holding various operational leadership roles.

Greg holds an MBA and B.S. Degree in Marketing from Canisius College.

Nicolas Gutierrez

VP, Sales & Service

Julie Grossman

Senior Director, Community Operations

Karen Beaman

Director, Agent Acquisition & Onboarding

Astrid Hunton

Director, Professional Services

Renee Schwall

Director, ASR & Analytics

Paul MacQuiddy

Director Production Engineering