LiveOps Authoring™
A call flow is a connected series of call actions and configurable parameters that describes a possible caller experience through the different phases of the call. LiveOps Authoring uses a Web 2.0 graphical "drag and drop" interface that lets you create sophisticated call flows without programming.
Features and Benefits
| • | Drag and drop call actions |
| • | Conditional branching based call attributes, business hours and programmatic expressions |
| • | Version control, check in, check out |
| • | Automated validation of call actions |
| • | Step-by-step logging of call flow activity during live calls |
| • | Secure integration with external data sources ("data dip") using LiveOps Data Exchange |
| • | IVR integration |
