On-Demand Contact Center Applications
The LiveOps On-Demand Contact Center Application suite, which runs on the LiveOps On-Demand Contact Center Platform, provides the complete end-to-end call center functionality to manage a virtual contact center. These fully integrated applications provide unprecedented visibility and control across every call center function and eliminate the need to purchase and integrate products from multiple vendors — traditionally a difficult and time consuming task.
LiveOps Contact Center Applications:
- Interactive Voice Response (IVR)
- Inbound Call Routing
- Chat and Email
- Agent Management
- Workforce Productivity
- Quality Monitoring
- Reporting and Analytics
- Preview Dialing
When you deploy all of these applications together on LiveOps' On-Demand Contact Center Platform, you can realize the following benefits:
Enhanced Usability
The LiveOps On-Demand Contact Center was created to enable business users to manage and customize a virtual call center without IT assistance. Equally important, it provides your end users with a highly intuitive, effective, and dynamic user experience leveraging state-of-the-art AJAX and Web 2.0 technologies.
Unprecedented Control
Now you can manage your entire call center lifecycle using a single integrated environment. LiveOps' Web-enabled solution for configuring, managing, and operating a virtual call center enables your administrators and supervisors to achieve significant operational efficiencies.
Complete Visibility
Tight integration across all LiveOps applications enables complete monitoring and reporting and give you greater flexibility and control over your call centers.
| “ By 2013, at least 75% of customer call centers will use a form of SaaS in their contact centers. ” |
 |
