LiveOps Applications
Born in the Cloud. Built on the Core
Lots of legacy call center companies are trying to bridge the chasm between premise-based, proprietary infrastructure and the promise of cloud computing. At LiveOps, we built our own cloud before there was "the cloud." Since 2000, LiveOps has led the industry in the innovation of 100% cloud-based contact center applications—years ahead of the pack. The benefits of cloud applications are clear:
- Significant cost-savings compared to premise-based systems.
- Our award-winning products evolve with your needs.
- Painless deployment.
- Seamless upgrades across all your LiveOps Cloud Contact Centers.
Our applications work together, because they are built on our core platform. And because all our applications live in the cloud, you can access them from anywhere you have a trusted internet connection. Does your current contact center solution let you run a report from the airport, or update an agent pool from the poolside? With LiveOps Applications, you can do all that, and more.
The Right Tools For The Job
Have you ever used a bread knife as a screwdriver, or a wrench as a hammer? At one time or another, we've all made do, improvising a solution from tools that only sort of got the job done. But when you have the right tool for the job, life is just easier. At LiveOps, we build exactly the applications that you need because we understand what it takes to run a cloud Contact Center. All our software is integrated with and connected by our core Platform. No more sleepless nights trying to get your routing engine to talk to your reporting software. LiveOps tools work together, because we built them that way from the beginning. And they are tools YOU can use, designed from inception to be intuitive and business user friendly. You don't need a degree in programming or a multi-day training course to begin being productive with LiveOps Applications TODAY.
Applications So Good We Use Them Ourselves
LiveOps is not just the leading vendor of cloud contact center solutions. We are our own customer. The LiveOps Contact Center routes thousands of customer interactions every day to our Talent in the Cloud network of distributed agents. LiveOps Talent handles these interactions using our voice, email, web chat, SMS and social media applications. Our Agent Services Representatives use our scheduling, feedback and monitoring solutions to meet our customer commitments. Our business and account executives use our reporting and analytical tools to transform mountains of data into actionable knowledge. Every step along the way is powered by the LiveOps platform and transacted on LiveOps Applications. Do we eat our own dogfood? You bet!
Battle Tested
If customer service is critical to your business, then you need a contact center platform you can depend on. You need applications that have proven their reliability and flexiblity in high-volume, mission-critical situations. You need a platform and the applications that run on it that can keep pace with the technological evolution and media revolution underway today. You need your contact center solutions to be battle-tested.
The LiveOps Cloud Contact Center runs on our core platform, handling over 1,000,000 customer interactions every week, handled by our workforce of over 20,000 distributed agents. From our results-based routing engine to our agent desktop, from our reporting and analytics tools to our workforce monitoring and audit systems, the LiveOps Cloud Contact Center has demonstrated "grace under fire." We have put our platform and applications to the test on some of the largest charity media events in industry history, including "Hope for Haiti," in which LiveOps handled over 250,000 calls and raised $11.5M, and "Stand Up to Cancer," where our agents responded to 125,000 customers and generated $7M — all while maintaining our normal service levels for the rest of our customers.
We Don't Just Write Code. We (re)Write the Rules
LiveOps Applications are not clunky ports of yesterday's green screen programs. LiveOps itself is not another legacy ACD or router manufacturer jumping on the cloud bandwagon. LiveOps is the product of some of Silicon Valley's best and brightest software and business professionals teaming up to do one thing: transform the contact center industry with disruptive, game-changing technology that puts the power of the cloud in your hands.
According to Mark Benioff, CEO of Salesforce.com, "The cloud, mobility and the shift to social… these three things together are creating a revolution in our industry." LiveOps' award-winning, patented technology is powering this revolution and transforming the way you interact with your customers.
LiveOps Applications
At LiveOps, We Build Cool Stuff!
| • | LiveOps Multichannel — Let your customers reach you, the way they want, when they want |
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| • | LiveOps Social — Respond to the voice of the crowd in the cloud |
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| • | LiveOps Agent Desktop — Transform and empower your agents, anywhere |
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| • | LiveOps Authoring — Customize your customer engagement experience with our easy-to-use visual call flow editor |
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| • | LiveOps Insight — Reporting and analytics: translating knowledge into action |
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| • | LiveOps Outbound — Reach your customers with the information they want, when they need it |
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| • | LiveOps Recording — Improve agent performance through the only 100% cloud-based screen and audio recording solution in the industry |
