LiveOps Platform
At the heart of everything we do is our Cloud Contact Center Platform.
For over 10 years, LiveOps has been building the largest cloud-based distributed contact center on the planet. With over 10,000 active agents, handling over 43 million customer interactions per year, we consistently exceed our customers' expectations for service and performance—using the same platform and same applications we want YOU to use.
The Four Cornerstones
We didn't become the leading provider of cloud solutions for customer engagement by accident: from its inception, we built the LiveOps Cloud Contact Center Platform on the four cornerstones that are the foundation of our business:
- Uninterrupted Reliability
- Impenetrable Security
- Horizontal Scalability
- Unmatched Flexibility
Learn more about the cornerstones of the LiveOps platform. »
LiveOps Core Services
The LiveOps platform combines the reliability and security of a "big iron," enterprise-grade, premise-based contact center with the scalability and flexibility of a cutting-edge cloud-based solution. Our Core Services are based on this foundation of dependability and innovation:
- Intelligent Routing
- Data as a Service
- Rapid Integration
- Usability
Learn more about our core services. »
Our results speak for themselves
The benefits of the LiveOps approach are clear:
- LiveOps operates the largest on-demand, cloud based contact center in the industry.
- LiveOps technology powers contact centers for over 200 enterprise clients.
- Powering YOUR customer engagement strategy with LiveOps can reduce up to 92% of your operational costs.1
- Deployment times for LiveOps solutions are measured in days, not weeks or months.
