LiveOps Technology: Platform and Applications
Use the Reliability and Innovation of Cloud Computing for Better Results
More than 250 global companies, including Salesforce.com, Symantec, Amway, ADP and AAA trust LiveOps to exploit cloud technology and the interactions between today's multichannel, social and mobile consumers and the enterprise contact center to ultimately enhance brand preference.
At the heart of everything we do is our Cloud Contact Center Platform.
For over 10 years, LiveOps has been building the largest cloud-based globally distributed contact center. With access to a community of 20,000 agents, handling over 70 million customer interactions per year, we consistently exceed our customers' expectations for service and performance—using the same platform and applications that are used by you - our enterprise customers.
With the LiveOps Platform, you can be up and running in days, enjoying complete visibility and control of your customer experiences and agent. At the same time, you can realize the following benefits:
| • | Lower Up-Front Costs |
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| • | Rapid Deployment |
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| • | Leverage Training and Management Costs |
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| • | Location Independence |
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| • | Speed, Control, and Flexibility |
What does Contact Center Cloud Mean for You?
It means that the days of long deployment cycles, huge capital investments, and costly support contracts are gone. You can access capacity and software via a standard Web browser. And it means you can rapidly generate high value from mission-critical enterprise applications — with little or no up-front capital investment.
Our Applications: Giving You Process Agility
At LiveOps, we build exactly the applications that you need because we understand what it takes to run a cloud Contact Center. All our software is integrated with and connected by our core Platform.. LiveOps tools work together, because we built them that way from the beginning. And they are tools YOU can use, designed from inception to be intuitive and business user friendly.
We take advantage of our core platform services and build on top of them to develop an extensive array of applications. As an example, data is part of our platform and we build analytics to drive your value. Our applications provides for Insight, Authoring, Social, Multichannel, Gamification, Quality and Work Force tools that transform the contact center industry with disruptive, game-changing technology that puts the power of the cloud in your hands.
