LiveOps Multichannel
Today's mobile and social media-savvy consumers expect to have choices for how they interact with your business. LiveOps Multichannel provides seamless channel choices including email, SMS, web chat, and social media. LiveOps Multichannel leverages our deep experience in intelligent routing in the cloud. With LiveOps Multichannel, your customers get the channels they want and are routed to the right agent every time.
Features and Benefits
| • | Complete support for email, SMS, web-chat, and social media based customer interactions |
| • | Multimodal – customers can switch between channels during a single interaction |
| • | Searchable interaction history |
| • | Real-time monitoring |
| • | Cross channel reporting |
| • | Intelligent routing to the best agent |
