Rapid Integration
Integration of Your Contact Center with Enterprise Applications
When evaluating on-demand options for your contact center, it’s important to understand how potential vendors plan to integrate with your existing contact center and enterprise applications, as well as the expected cost of the integration.
LiveOps recognizes that enterprise organizations have existing infrastructures that they want to extend, so we developed an open architecture that facilitates integration. Using a fundamentally unique architectural approach, we use open source software and a service-oriented architecture (rather than proprietary technology) to provide greater flexibility and quality of integration. In this way, LiveOps enables faster and easier integration with your existing enterprise applications and contact center technologies.
We also offer an open API framework and have published APIs for integrating with existing contact center and legacy technologies (including application integration to CRM, enterprise routing, and workforce management systems). In addition, we have published an API that allows data from other contact center systems or enterprise applications, such as a CRM or a finance system, to be embedded into the contact center customer dashboard, so you can create customized dashboards that monitor activities and outcomes in real time.
In addition, using our open architecture, we provide simple drag-and-drop integration through mash-ups, gadgets, and widgets, which allow contact center managers to easily create customized dashboards that pull data from multiple systems.
“We are seeing a migration toward pre-integrated 'all-in-one' application suites, which – together with increased use of integration standards – is lowering system integration costs and reducing the complexity of ongoing maintenance. Internet technologies and a renewed interest in the hosted delivery and operating model offer early adopters the opportunity to innovate and benefit from significantly reduced deployment times.”
— Drew Kraus, Research Vice President, Gartner
Contact LiveOps
(800) 411-4700 or (408) 844-2400
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