LiveOps Recording™
Whether your agents are part of a distributed workforce or are sitting next door, LiveOps Recording gives the contact center manager a front row seat to customer interactions. Winner of TMC Labs 2011 Innovation Award, LiveOps Recording uses industry leading cloud technology to capture voice and high quality screen recordings without the installation of software, hardware, or additional storage capacity. The ONLY 100% cloud-based audio and screen recording solution available, LiveOps Recording provides the ideal basis for agent quality control, training and regulatory compliance.
Features and Benefits
| • | Highly configurable—set contact center, campaign and agent-level recording percentages for both screen and audio recording. |
| • | Secure—both audio and screen recordings use multi-layer encryption protocols to protect your customers' privacy. Recordings are never stored on the agent's desktop. |
| • | Review recordings via LiveOps Insight™, anywhere, anytime. Ideal for enabling remote quality assurance teams. |
| • | Flexible storage and retention—choose the video quality and retention policies that work for you. |
