DIRECT RESPONSE SOLUTION
Maximize Your Campaign Revenue
Direct response companies have demanding sales and conversion requirements. Regardless of the program, the objectives are the same:
- Ensure every incoming call is answered
- Accurately forecast agent staffing and scheduling
- Improve conversion rates
- Maximize campaign revenues
The LiveOps Direct Response solution helps to ensure the best campaign results for your business by giving you access to a dedicated team of experts who bring years of functional expertise in contact center operations, as well as proven direct response experience and deep technical knowledge about the LiveOps Platform, Applications and Talent.
Leveraging their expertise, you can:
| • | Get started quickly and successfully using proven best practices |
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| • | Identify the best independent agents to staff your particular campaigns |
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| • | Leverage a full suite of services – from inbound and outbound call handling to Spanish language, IVR/ASR and commissioned agent sales teams – to maximize revenue |
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| • | Optimize award-winning distance learning and certification processes |
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| • | Anticipate problems before they occur and head them off |
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| • | Optimize scripts and routing criteria and customize them on the fly to improve results |
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| • | Work with the LiveOps Revenue Maximization team to maximize the revenue from each call by adding appropriate, top performing, third-party offers |
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| • | Remediate issues faster |
As a result, you can potentially achieve breakthrough results, including:
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Accurately staffed campaigns to ensure the lowest call wait time, resulting in more orders taken |
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Up to 33% more revenue per campaign |
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Call abandonment rates under 1% (versus 15% in the industry) |
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Order values that are 15-34% higher than the industry average by utilizing revenue maximization strategies for upselling |
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10 to 50% additional lower outsourcing costs by applying top performing, third-party marketing offers |
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For more information about the LiveOps Direct Response Practice, please contact us.
