LiveOps Talent: Workforce in the Cloud
LiveOps provides you with an integrated, full-service cloud contact center that leverages talent in the cloud to deliver better overall results in less time. With LiveOps Talent, you can:
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Earn up to 33% more revenue per campaign. |
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Answer more than 98.5% of leads. |
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Achieve order values 15-34% higher than the industry average. |
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How Do We Do It?
LiveOps dynamically matches the best available independent, at-home agents to each customer interaction and gives you instant scalability – enabling you to handle any volume with ease – all while using a pay-per-use model. And because our cloud contact center runs on the LiveOps Platform , every interaction – regardless of type – is centrally routed, managed, tracked, and rendered reportable in real time. The result is the world's most flexible and effective outsourcing solution.
How do we deliver such exceptional results for our customers? By providing:
A Performance-based Operating Model
LiveOps consistently delivers more revenue per campaign because we answer more calls, monitor agent performance in real-time and automatically route customer interactions to the best-performing agents available. And you can instantly scale cloud talent to match fluctuating volumes.
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The Best At-Home Agents in the Industry
With talent in the cloud made up of over 20,000 independent at-home agents, LiveOps enables flexible staffing scenarios that leverage the skills of a highly experienced and specialized pool of individuals.
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Cloud Technology
LiveOps has spent years developing powerful, cloud contact center technology that gives you immediate visibility into – and control over – agent performance and campaign results. Leveraging real-time insight into what’s working and what’s not, you can adjust call routing, scripts, and direct marketing activities to maximize revenue.
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A Full Suite of Services
LiveOps supports all customer interaction types and specialties, including a wide range of inbound and outbound customer acquisition calls, IVR, 3rd party marketing, and specialized agent services for Spanish language and licensed insurance agents to name a few. Now you can centralize all of your outsourced campaigns with one provider for complete, real-time visibility across all campaigns.
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