LiveOps Solution for Insurance Sales
To drive new sales, insurance companies often develop product-specific direct response campaigns and markets through various channels. For example, they may use direct marketing campaigns to offer insurance and fee-based products directly to consumers through a variety of direct response methods. Or they may work directly with business partners as well as through brokers, agents, and third party administrators to execute co-branded, in-statement and outbound marketing programs. But their objectives are usually the same:
- Generate more qualified leads
- Improve direct marketing sales conversion rates
- Maximize campaign revenue
The LiveOps Insurance Sales solution helps to ensure the best campaign results for your business by giving you access to a dedicated team of experts who bring years of industry expertise in insurance, as well as proven direct response experience and deep technical knowledge about the LiveOps On-Demand Contact Center Platform.
Leveraging their expertise, you can:
| • | Identify just the right team of independent licensed insurance agents nationwide to handle your current and future call loads |
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| • | Get started quickly and successfully using proven best practices |
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| • | Optimize eLearning and certification processes for independent agents |
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| • | Anticipate problems before they occur and head them off |
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| • | Optimize scripts and routing criteria and customize them on the fly to improve results |
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| • | Remediate issues faster |
As a result, you can potentially achieve breakthrough results, including:
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Accurately staffed campaigns to ensure the lowest call wait time, resulting in more sales |
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Up to 33% more revenue per campaign |
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Call abandonment rates under 1% (versus 15% in the industry) |
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10 to 50% additional lower outsourcing costs by applying top performing, third-party marketing offers |
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For more information about the LiveOps Insurance Sales Practice, please contact us.
