Revolutionize Your Sales Growth

Unmatched Reliability, Scalability, and Performance

LiveOps provides unmatched reliability, scalability, and performance to boost your direct marketing efforts. The LiveOps Platform was built from the ground up to provide the most reliable and scalable platform for the largest cloud contact center in the world.

For over 10 years, we've repeatedly proven our ability to deliver exceptional contact center services for large-scale DRTV and DM campaigns. Leveraging our leading cloud-based technology and talent, LiveOps answers more calls and handles call spikes better than any other call center.

In addition, the LiveOps Platform has powerful, comprehensive reporting capabilities that provide real-time visibility into how your campaign is performing.

Together, these capabilities allow you to increase your direct marketing sales without any resource limitations and cost effectively scale direct marketing activities using a pay-per-use, on-demand model.

Nationwide Sourcing for the Best Agents

LiveOps Talent has built the largest cloud contact center in the world by sourcing a robust community of over 20,000 independent, at-home agents (including over 600 licensed insurance agents) who offer diverse skills and experience. We can strategically match resources (for example, Spanish-speaking agents) to meet your specific needs. And to ensure you get the best performance from each agent, we incent them using an innovative, results-based operating model. Our independent agent model has been so effective that we achieve order values up to 30% higher than other call centers in the industry.

LiveOps' independent agents typically have a very different profile from the traditional call center agent – due in part because we can source without any geographic limitations. We're highly selective, giving you access to the best talent nationwide. These independent agents are motivated by the flexibility, choice, and financial opportunity that LiveOps offers – and they want to build their own business by generating more revenue for yours. And to help ensure their success – and yours – we develop certification programs and feedback tools to report agent results, as well as our results-based routing capability to ensure the best available agent handles each customer interaction, every time.

To meet very specialized interaction types or requirements, we can also quickly source from within our vast agent community to meet your specific campaign needs.

	85% have previous sales experience
	80% have some college education
	A median age that is 6 years older than agents employed at traditional call centers
	Less than 2% of applicants are accepted

Higher Sales – Every Time

LiveOps excels in closing new business for our clients. We've proven our ability to increase revenue by as much as 33% on large-scale direct marketing campaigns. That's why we handle 60-80% of the calls for the top direct response programs.

With LiveOps, you get best-in-class services for inbound and outbound calls and IVR/ASR, as well as revenue recovery and maximization tools. All services are powered by our world-class cloud technology platform, resulting in an integrated solution that's designed to generate the best performance results for your campaign.

While working on your campaigns, our independent, at-home agents act like an extension of your company, choosing to participate in ongoing distance learning and product education sessions, team meetings, feedback sessions, and other skill-building activities so they can more effectively upsell, cross-sell, and ensure continuity for your campaigns.

To help ensure your success, a tenured team of account and program managers will handle every aspect of your campaign.

Together, LiveOps' cloud technology, best-in-class services, integrated capabilities, and holistic approach ensure a customized solution that you can implement quickly and optimize to maximize your results.