On-Demand Technology
In 2008, the LiveOps platform managed nearly 43 million calls with a 99.92% answer rate – making it the world’s most scalable contact center platform. When you combine this scalability with real-time visibility and granular program control enabled by the platform, you can see why it’s trusted by some of the world’s leading brands to help maximize revenue.
Unlike traditional call centers – where you often can’t see results until after the campaign – the LiveOps platform provides real-time performance analytics via weekly, daily, or hourly reports, as well as tools to adjust campaigns midstream to optimize revenue.
You gain:
| • | Real-time visibility through a business-user friendly dashboard that gives you insight into performance via key metrics such as queue length, handle time, conversion rate, and sales volume. Now you can always know campaign status and respond swiftly to business changes. |
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| • | Flexibility to test out and tweak campaign elements in real time, such as offers, call scripts, and call routing through LiveOps’ Results-based Routing™ engine. |
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| • | Instant call recording, which incents agents to perform their best, every time. |
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| • | Call monitoring and playback so you can audit calls and agents can use them for coaching and performance improvement activities. |
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| • | Analytics for advance business intelligence and decision support. |
Learn more about the LiveOps On-Demand Contact Center Platform.
