• Overview
  • Quality in the Cloud
  • Talent in the Cloud
  • LiveOps Platform
• Insurance Solution
• Direct Response Solution
• Direct Marketing Solution
• Call Types
• IVR/ASR
• Specialized Agents
• Revenue Maximization

The Industry’s Most Qualified

Talent in the Cloud

LiveOps contracts with over 20,000 independent, at-home agents – as well as a partner network of agents – to handle over 70 million interactions a year on behalf of more than 250 clients. Our cloud contact center model enables us to attract and contract with the best independent at-home agents from anywhere – not just a 50-mile radius.

What sets LiveOps independent at-home agents apart is a unique combination of:

	Higher Education 80% of the independent at-home agents have attended college.
	More Selling Experience 85% percent of the independent at-home agents have previous sales experience.
	Specialized Skills, Licensing, and Training We have a large community of specialized professionals, including licensed insurance brokers and bilingual independent agents.
	Loyalty LiveOps’ independent agent attrition rate is less than 10% per year – the lowest in the industry.
	Superior Salesmanship LiveOps independent agent community has the training and expertise to interact with demanding audiences and represent offerings in areas such as cosmetics, financial services, and home electronics.

Proven Distance Learning and Certification Tests Assure
Agent Preparedness

LiveOps provides its community of independent contractors with on-demand access to industry-leading eLearning modules and stringent certification tests, ensuring each independent at-home agent understands how to best promote your company and its offerings to maximize revenue. We work with you to develop custom eLearning courses and collaborative learning sessions that are aligned with your key business objectives. In addition, LiveOps provides ongoing opportunities for self-paced and collaborative courses on selling and salesmanship, as well as video scenarios, web-based collaboration, and simulations to build essential sales and service skills.

Our self-paced, blended learning approach to eLearning, which by nature appeals to all types of learners, allows independent agents to choose which sessions they want to participate in, and learn at their own pace, when they are most ready to learn. This model dramatically improves their comprehension and retention and provides an opportunity to practice newly acquired skills. It also delivers:

•	Speed to performance, reducing skills development time by up to 30%.
•	Scalability by accelerating learning design and development based on best practices.
•	Reliable certification delivery by ensuring all independent agents learn from the same materials.