LiveOps On-Demand Call Center Applications
The LiveOps On-Demand Call Center Application suite – which runs on the LiveOps On-Demand Platform – provides the complete end-to-end call center functionality to manage a virtual call center. These fully integrated applications provide unprecedented visibility and control across every call center function and eliminate the need to purchase and integrate products from multiple vendors – traditionally a difficult and time consuming task. Key applications include the following:
- Interactive Voice Response (IVR)
- Inbound Call Routing
- Outbound Dialer
- Agent Management
- Workforce Management
- Quality Monitoring
- Reporting and Analytics
When you deploy all of these applications together on LiveOps' On-Demand platform, you can realize the following benefits:
Enhanced Usability
The LiveOps platform and application suite were created to enable business users to manage and customize a virtual call center without IT assistance. Equally important, it provides your end users with a highly intuitive, effective, and dynamic user experience leveraging state-of-the-art AJAX
and Web 2.0 technologies.
Unprecedented Control
Now you can manage your entire call center lifecycle using a single integrated environment. LiveOps' Web-enabled solution for configuring, managing, and operating a virtual call center enables your administrators and supervisors to achieve significant operational efficiencies.
Complete Visibility
Tight integration across all LiveOps applications enables complete monitoring and reporting and give you greater flexibility and control over your call centers.